Partner Delivery Manager | Remote | Europe

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin.

• Cultivated a community of more than 650,000 active developers and builders
• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build.

We’re in a defining moment of an incredible journey. Come and build with us.

Your main goal will be to build and scale a high‑performing partner delivery program that enables n8n to deliver exceptional customer outcomes through trusted services partners. You'll ensure partner-led engagements are seamlessly coordinated, commercially sound, and consistently high-quality, helping us scale our Forward Deployed Engineering (FDE) capabilities without compromising on customer experience.

Responsibilities

Build and Scale Partner Delivery Operations

• Define and continuously improve the delivery playbooks, engagement processes, and quality standards that underpin partner‑led FDE engagements.
• Own engagement intake and allocation, coordinating with internal FDE teams and Partnerships to determine the right delivery model and partner for each customer.
• Provide visibility into program performance, capacity, delivery risks, and key learnings to Customer Success, Partnerships, and Sales leadership.

Own Partner Commercials and Governance

• Manage partner subcontracting agreements, statements of work (SOWs), and rate cards in collaboration with Legal, Finance, and Procurement.
• Oversee partner billing, engagement costs, and commercial structures across different delivery models, ensuring accurate financial tracking.
• Partner with Finance and Revenue Operations to ensure engagements are structured and reported correctly, including their impact on ARR and compensation.

Drive Partner Performance and Readiness

• Define and track partner KPIs and SLAs, including staffing speed, delivery quality, customer satisfaction, utilization, and adoption outcomes.
• Run partner performance reviews, maintain scorecards, and drive corrective actions to continuously improve delivery standards.
• Maintain visibility into partner capacity and certified consultants across regions, while coordinating onboarding, certification, access, and offboarding with Enablement and Partner Solution Engineering.

Ensure Outstanding Customer Outcomes

• Ensure every partner‑led engagement has a clear scope, measurable success criteria, and a smooth handoff to the Customer Success Manager.
• Proactively identify, elevate, and resolve delivery risks before they impact customer relationships or project outcomes.
• Capture and share learnings from workshops, hackathons, and staff augmentation engagements to continuously refine and scale the delivery model.

Requirements

Must-have

• Partner Delivery Experience: You have 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company.
• Commercial & Contract Management: You're experienced in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators.
• Performance & Governance: You know how to build meaningful KPIs and SLAs, establish partner governance processes, and use performance data to drive accountability and continuous improvement.
• Cross‑functional Collaboration: You're confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams.
• Operational Excellence: You're highly organized, detail‑oriented, and comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously.
• Builder Mindset: You thrive in fast‑moving environments where processes are still evolving, and you're excited to build scalable systems while keeping day‑to‑day operations running smoothly.

Nice-to-have

• Global Partner Ecosystems: You have experience working with global systems integrators or large professional services