Aftersales Technical Services Senior Specialist

COMPANY OVERVIEW

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

ABOUT THE ROLE

We are seeking a Aftersales Technical Services Senior Specialist to join our Leapmotor International.

As a Aftersales Technical Services Senior Specialist, you will drive technical readiness, support product quality improvement, and act as a strategic interface between engineering, quality, technical assistance teams, and the worldwide aftersales network. This role offers a unique opportunity to influence customer satisfaction, service excellence, and operational performance on a global scale.

You will work in a highly international environment, collaborating with cross-functional teams and supporting the continuous evolution of technical service processes across the organization.

KEY RESPONSIBILITIES

Lead Global Technical Readiness

• Drive the worldwide deployment of technical repair processes for new vehicle launches and product upgrades.
• Ensure readiness of repair procedures, technical documentation, service information, and diagnostic tools.
• Coordinate technical training strategies and ensure network preparedness.
• Oversee the implementation and communication of recall and service campaigns across markets.
• Govern Technical Assistance processes, ensuring alignment on performance, KPIs, and continuous improvement initiatives.

Drive Product Quality & Technical Excellence

• Act as the technical reference point for assigned vehicle platforms and products.
• Provide expert technical guidance to internal stakeholders and external partners.
• Collaborate closely with Engineering teams to identify and develop repair solutions for emerging technical issues.
• Support critical and escalated cases, including complex field issues and high-impact customer situations.
• Analyze feedback from markets and service networks to proactively identify quality trends and improvement opportunities.

Monitor Performance & Continuous Improvement

• Track and analyze key Aftersales performance indicators across global markets.
• Drive actions aimed at improving repair effectiveness, service quality, customer satisfaction, and operational efficiency.
• Promote best practices and continuous improvement initiatives throughout the technical service network.

WHO WE ARE LOOKING FOR

• Minimum 8 years of experience in Aftersales, Technical Services, Product Support, Technical Assistance, Engineering, Quality, or related automotive functions.
• Proven experience working in international and cross-functional environments.
• Solid understanding of vehicle systems, diagnostics, repair processes, and technical problem-solving methodologies.
• Strong technical aptitude and understanding of vehicle design, functionality, diagnostics, and repair principles.
• Hands-on experience with aftersales processes such as Technical documentation, Diagnostic tools, Warranty management, Recall and service campaign execution, Technical assistance and Service procedures and workshop operations.
• Good knowledge of Aftersales systems and tools, including SBOM, Parts Catalogue, Forecasting, Order Management, OBT, Warranty systems and DMS platforms.
• Experience in Parts Supply Chain processes is considered a strong asset.
• Excellent analytical and problem-solving capabilities with the ability to identify root causes and implement sustainable solutions.
• Strong customer-oriented mindset with a passion for delivering outstanding service quality.
• Ability to influence and