ServiceNow Snr Technical Consultant

ServiceNow Senior Technology Consultant - Italian-speaking - ITSM, ITOM, ITAM

Contract Type: 12-Month Freelance / Independent Contractor (Partita IVA required or willing to open before start)

Location: Remote

Target Start Date: September 21, 2026

Languages: Italian & English (Mandatory: Advanced or Native/Bilingual)

We are seeking an experienced Senior Technical Consultant to lead and execute ServiceNow platform implementations across ITSM, ITOM, ITAM, and custom workflows. In this role, you will act as a key technical lead—designing scalable solutions, translating complex business needs into technical specifications, and driving platform innovation through AI integration and modern best practices.

Key Responsibilities

• Solution Architecture & Execution: Design, configure, and deliver long-term, scalable ServiceNow workflow solutions following platform health guidelines and technical standards.
• Workshop Facilitation: Assess current-state client processes, lead technical workshops, and define optimal future-state architectures.
• Technical Quality & Governance: Translate business requirements into user stories, review/validate code, perform unit testing, and oversee partner or client development teams.
• Integrations & AI Implementation: Build custom ServiceNow integrations and actively leverage platform AI tools to optimize customer workflows, problem-solving, and decision-making.
• Client Engagement & Advisory: Serve as a trusted technical advisor to stakeholders, assisting with technical documentation, business requirement workbooks, and system design discussions.
• Mentorship & Portfolio Contribution: Coach associate consultants, identify implementation optimization opportunities, and contribute to internal accelerator tools and weekly engagement tracking.

Requirements & Competencies

Must-Have:

• Experience: 8+ years of dedicated ServiceNow Professional Services or technical consulting experience.
• Certifications: Active ServiceNow certifications in relevant workflows (e.g., CSA, CAD, CIS).
• Technical Expertise: Hands-on mastery in 1–2 core ServiceNow offerings (ITSM, ITOM, ITAM, or custom platform workflows) and technical integrations.
• AI & Innovation: Proven ability to design and integrate AI capabilities into business workflows and platform architecture while understanding ethical considerations.