Delivery Director, Vesper Build and Run

This role is offered on an Italian employment contract. Candidates must be based in Italy as we are unable to support remote working from outside the country due to local employment and tax legislation.

Position

This role reports to the SVP, Engineering Delivery. As Delivery Director for the Vesper Build and Run pillar, you will own delivery excellence across a portfolio of business‑critical client programs delivered on and around the Vesper streaming platform. You'll be the key delivery contact point for clients, lead technical and project governance teams globally, own senior stakeholder relationships, and take end‑to‑end oversight of programs from onboarding and build through to launch and run.

Work here is delivered on a shared platform. You will balance the needs of individual clients - launches, migrations, customizations, and live events - against a common Vesper product roadmap, working in lockstep with Product and Engineering so that client commitments and product development stay aligned.

Responsibilities

Program and portfolio delivery leadership

• Program-manage large, strategically important initiatives across the Vesper pillar, including client onboarding, platform migrations, new launches, and feature programs
• Ensure delivery excellence across all accounts in your portfolio, overseeing consistency, quality, and adherence to SLAs
• Own and analyze delivery health, including project budget and workforce costs/gross margin (GM), controlling scope and progress to deliver on time, within scope, and within budget
• Structure projects to respond to changing demands at pace, including the fixed dates set by sports calendars, season starts, and major live events
• Sign off on team plans and confirm that delivery schedules can realistically be met, holding regular Build review meetings to monitor progress and support any deviation from plan
• Provide visibility on capacity, resource planning, and prioritization across accounts as the Vesper team scales
• Manage cross‑program dependencies, particularly where multiple clients rely on the same platform capabilities, environments, or releases

Platform alignment and product partnership

• Act as the delivery voice in Vesper roadmap and release planning, ensuring client commitments are visible, sequenced, and realistic against platform capacity
• Partner with Product and Engineering to distinguish core platform capability from client‑specific work, and challenge scope that erodes platform consistency
• Ensure release readiness, environment planning, and go‑live criteria are agreed and met for each client launch or migration
• Feed delivery learnings, recurring client requests, and technical debt signals back into product and engineering leadership

Governance, reporting, and communication

• Keep internal senior stakeholders updated on progress and consulted on key decisions, including the SVP, Engineering Delivery on all significant risks, particularly those affecting GM
• Ensure project governance enables clear communication and knowledge sharing despite the complexity and scale of the programs, using internal tools for knowledge sharing, document retention, and governance
• Build credibility and maintain clear, consistent communication with stakeholders at multiple levels, including tech, product, design, and insights
• Provide regular reporting on progress across your portfolio, highlighting key milestones and risks
• Ensure project teams follow PM best practices and reporting standards, and that project goals stay aligned with company strategy and the Vesper platform strategy

Escalation, risk, and incident management

• Act as the escalation point for client concerns and major delivery risks, and support Project Managers in resolving escalations beyond their scope
• Proactively orchestrate incidents and stay actively involved in incident management with the client, including during live events and peak‑traffic periods
• Escalate to the SVP, Engineering Delivery where Engineering priorities conflict across clients, or between client work and the platform roadmap
• Ensure post‑incident reviews take place and resulting actions are tracked to closure

Team leadership and development

• Lead, coach, and mentor a growing, multidisciplinary team globally, and play a key part in shaping and scaling the Vesper delivery organization
• Act as line manager for Project Managers and related project leadership roles, and coach them in effective line management
• Establish consistent ways of working, templates, and governance for a newly formed team, working with the other delivery pillars to share good practice
• Help develop a stronger Program Man