Italian-Speaking Customer Service Agent – Remote
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Ready to take your career remote with a global technology leader?
We are hiring Italian-Speaking Customer Service Agents to join an innovative team supporting a premium global tech brand. Work flexibly from anywhere in Greece while collaborating with a vibrant team hub based in Athens
Why You'll Love This Role
- Competitive Salary: €1,045.72 gross/month base salary, increasing to €1,100.00 at 12 months and €1,150.00at 3 years.
- Monthly Performance Bonus: Earn up to €150.00 extra per month by hitting targets.
- 100% Remote Work: Enjoy work-from-home flexibility anywhere in Greece.
- Relocation Support: Moving to Greece? Full relocation assistance is provided
- Paid Training & Nesting: 11 days of comprehensive training plus 2 weeks of hands‑on nesting with experienced mentors.
- Career Growth: 8-month initial contract with strong opportunities for extension and career advancement.
What You'll Do
- Handle inbound inquiries via phone for sales, product support, tracking, and warranty claims.
- Assist Italian-speaking customers with tech troubleshooting using modern tools like TechSee video diagnostics.
- Log interactions in English using industry-standard CRM tools like Salesforce.
- Deliver an outstanding, high-touch customer experience every day.
What We're Looking For
- Languages: Native-level or C1+ fluency in Italian, plus solid working English (for internal system logging).
- Experience: Previous background in customer service or a call center environment.
- Tech Savvy: Strong PC skills, comfortable navigating multiple browser tabs, virtual desktop environments, and diagnostic tools.
- Flexibility: Ability to work rotating shifts between 09:00 and 21:00, Monday through Friday (with occasional weekend shifts).
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