Client Coordinator – International Programme Tutoring
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We are looking for a Client Coordinator to join our team and support the day-to-day operations of our international tutoring services, specialising in the International Baccalaureate (IB), IGCSE and MYP programmes.
This role is ideal for a highly organised, proactive and personable individual who has completed the IB Diploma Programme and enjoys working with students, families and educators in an international environment.
Key Responsibilities
- Client Relations: Act as a point of contact for students and parents, handling enquiries, providing support and ensuring an excellent client experience.
- Tutoring Coordination: Help match students with suitable tutors, coordinate lesson schedules and ensure smooth communication between families and educators.
- Administrative & Back-Office Support: Manage client records, update internal systems, organise documentation and assist with day-to-day operational tasks.
- Client Onboarding: Support new families throughout the onboarding process, from initial enquiry to the start of tutoring.
- Operational Support: Work closely with the team to improve processes, resolve issues and maintain a high standard of service.
Requirements
- Completed International Baccalaureate (IB) Diploma Programme – mandatory.
- Fluency in both English and Italian – mandatory.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to multitask, prioritise and work independently.
- Confidence using digital tools, spreadsheets and administrative platforms.
- A proactive, solution-oriented attitude and a client-focused mindset.
Nice to Have
- Previous experience in customer service, administration, education or operations.
- Familiarity with the International Higher Education systems.
- Experience working in an international or multicultural environment.
What We Offer
- The opportunity to work in an international, education-focused environment.
- A collaborative and dynamic team.
- A varied role combining client relationships, coordination and business operations.
- Opportunities for professional growth and increased responsibility.
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