Director of Lifestyle

Overview

Armani Hotel Milano, situato nel Quadrilatero della Moda, è la seconda collaborazione tra Giorgio Armani S.p.a. ed Emaar Properties PJSC. Ospitato in un edificio razionalista del 1937, incarna la filosofia "Stay with Armani" offrendo un'esperienza intima dove ogni dettaglio delle 95 camere e suite, disegnate dal suo autore, riflette eleganza, comfort e raffinatezza. Sotto la supervisione del team Lifestyle, gli ospiti ricevono un hospitalit e0 su misura. Al settimo piano del palazzo, con vista maestosa sulla citt e0, l'hotel ospita l'Armani/Ristorante con cucina italiana dalle sapienti rivisitazioni in chiave internazionale e l'Armani/Bamboo Bar, mentre all’ultimo piano Armani/SPA si estende su una superficie di 1.000 mq con piscina relax e palestra.

Posizione e responsabilit e0 principali

The Director of Lifestyle (DOLS) is responsible for the general administration and profitability of the operation of the Lifestyle and Housekeeping departments. The DOLS is responsible that all Rooms Division areas are interfaced and communication between Lifestyle and Housekeeping is flawless. The DOLS ensure the Lifestyle Manager and Housekeeping Manager are constantly coached and are executing the “Stay with Armani” experience for each guest. Reports directly to the General Manager of Armani Hotel Milan or to any other employee who will be indicated in the letter confirming the actual start date or who will be indicated by the General Manager during the course of the employment relationship. The DOLS is required to take ownership and accountability for the Lifestyle and Housekeeping operations of Armani Hotel Milan in partnership with the EXCOM and General Manager of the property. Ensure all routine matters are handled effectively without guidance and must be able to interact with employees within immediate business areas. Maintain and up-date as required a departmental filing system, which ensures that documentation is easily accessible. Adhere to the Company\'s Procedures and rules. Maintain strict confidentiality and ensure work is of the highest level. Establish high levels of participation in the project during its pre and post opening stages to set the required operational standards in Lifestyle, SPA, Housekeeping and Engineering in line with international standards.

Principali responsabilità

Lifestyle

• Ultimately responsible for the guest’s “Stay with Armani” Experience. Responsible for the hotel floors and its rooms in regards to maintenance, condition and sales status. Together with Engineering and Housekeeping team perform weekly meetings and inspections.
• Acts as the main contact for the guests prior, during and after the visit.
• Responsible to ensure that daily communication is properly done in regards to guests arrivals, pre-arrangements, guest preferences, follow ups and traces.
• Is responsible to roaster him/herself and the entire Lifestyle Team which reflects the business demands and ensures that all guests (in house, departure, arrival) are taken care by the assigned team at all times.
• Shows visibility also during day offs to show support to the Lifestyle Team.
• Carries out weekly communication meeting with the Lifestyle Team.
• Attends daily Line ups and is fully updated with day to day hotel operation, arrival, departures, guest in house, Sun shine guests, events, Guest comments.
• Attends monthly meetings with the Lifestyle Team to present coaching reports, development plan, attendances report, vacation planner.
• Carries out daily line ups which are energizing, informative and reflects the Armani Culture and Values.
• Ensures that every Brand Ambassadors attends one Line Up every day.
• Is present in the Hotel Lobby to welcome hotel guests and social guests to the Armani Hotel Milan.
• Is responsible for coaching and developing the Lifestyle team.
• Is responsible for developing and conducting Performance reviews of the Lifestyle team. Conducts site inspections when required.
• Provides excellent service to internal guests in other departments as deemed appropriate. Works in a close, supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Performance will be measured by Guest feedback and Mystery Guest Shoppers Audits.

Housekeeping

• Assists in planning organizing, directing and controlling all housekeeping activities, maintaining the established standards of cleanliness, orderliness and attractive condition of rooms, floors and pantries.
• Checks the daily Room Occupancy Forecast, Room Report on room and guest occupancies.
• Knows the Room situation for the day, especially if the hotel is full and check in and check out times so that can execute or delay certain tasks like Deep Cleaning scheduled for the day.
• Ensures that enough manpower to complete the required tasks