Desktop Support Technician
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L1 Desktop & Network Support Engineers
Tentative Start Date: ASAP
Duration: 1 Year
Language Requirements: Italian and English
Brainotechs is seeking proactive and customer-focused L1 Desktop & Network Support Engineers to provide onsite IT infrastructure support on customer locations in the Spain. The engineer will be responsible for desktop support, basic network troubleshooting, hardware break/fix, IMACD activities, and coordination with remote support teams to ensure timely incident resolution while meeting SLA requirements.
Requirements
- 1–3 years of experience in Desktop Support or Field IT Support.
- Knowledge of Windows 10⁄11, Microsoft Office, Microsoft 365, Outlook, Active Directory basics, and networking fundamentals.
- Experience with desktop/laptop hardware troubleshooting and peripheral support.
- Basic understanding of TCP/IP, LAN/WAN, DHCP, DNS, VPN, switches, routers, and Wi-Fi.
- Experience with hardware installation, diagnostics, break/fix, and IMACD activities.
- Ability to perform rack & stack, cable patching, port activation, cable tracing, and hardware installation activities.
- Strong troubleshooting and communication skills.
- Ability to work independently at customer sites.
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Microsoft, ITIL Foundation, CCNA, or equivalent certifications.
- Experience in onsite field support or managed IT services.
- Experience with ServiceNow, Remedy, Jira, or similar ticketing tools.
- Familiarity with Dell, HP, Lenovo, Cisco, and other enterprise hardware.
- Knowledge of IT asset management and documentation.
- Strong customer-facing communication skills.
- Flexibility to work according to customer site operating hours and rotational/on-call schedules.
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