GUCCI Head of Global Client Experience
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* Company canteen
* Supplementary health insurance
* Company welfare program Responsabilità
* Develop and execute a yearly calendar of client activations aligned with fashion and brand moments
* Create experiences menus for top client segments and coordinate in Gucci locations and Kering network
* Set guidelines for regional high-end events with Visual Merchandising; implement strong project management
* Lead project teams to deliver exceptional client experiences and ensure ROI with finance alignment
* Design international client experiences (e.g., fashion shows, Cannes) for top clients
* Collaborate with retail to maximize business opportunities during activations
* Manage global and regional budgets for consistency and cost-efficiency
* Develop innovative, cost-effective in-store activation formats and update activation menus
* Provide clear briefs for external agencies and align executions with global brand strategy
* Offer actionable feedback to ensure guidelines are respected and consistently applied
* Deliver strategic reporting with qualitative and quantitative insights for leadership
* Explore new agencies/concepts in line with brand strategy and monitor industry trends Requisiti fondamentali
* 10 years’ experience in client experience or client event production in luxury
* Strong understanding of retail dynamics; ability to blend creativity with execution reality
* Proven project management, problem-solving, and delivery of high-impact projects
* Experience leading cross-functional teams and working with external agencies
* Excellent written and spoken communication; strong presentation skills to top management
* Negotiation and budget management capabilities; analytical skills
* Client relationship management and stakeholder engagement at all levels
* Self-motivated, curious, pragmatic, accountable, results-driven; flexible
* Fluent in English; Italian basic understanding; Excel, PowerPoint, Word mastery
* International experience is a plus
* leadership and people development
* interpersonal and stakeholder management
* communication and presentation
* Excel
* PowerPoint
* Word
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