Collection Manager – Consumer Credit
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* Unlimited paid time off
* Flexible hybrid working
* Stock Option Plan
* Relocation support
* Meal vouchers
* Parental leave Responsabilità
* Design and execute data-driven collection strategies using predictive models across risk profiles and product types
* Develop AI-powered approaches to optimize next-best-action, contact strategies, and prioritization of accounts
* Personalize engagement—define tone, channel, and timing based on customer behavior
* Own key KPIs (recovery rates, roll rates, cost-to-collect) and ensure ROI-positive initiatives
* Ensure compliance and SLAs are met while maintaining fairness in collection activities
* Collaborate with Finance, Product, Data, and Legal teams and manage external collection partners Requisiti fondamentali
* 7+ years in consumer credit collections with strategic and operational experience
* Experience in Fintech, Banking, or Financial Services
* Strong data and analytical mindset with experience in segmentation models
* Exposure to AI applications in collections (predictive scoring, automated decisioning, advanced contact strategies)
* Strategic thinker with execution focus and ability to bridge analytics and operations
* Customer-centric and behavior-focused approach to communications
* problem-solving
* teamwork
* curiosity
* data analytics
* predictive models
* AI-driven decisioning
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