Brand Ambassador

About the job As innovators of premium pet gear with a timeless style, TAVO Pets is a gobal band, growing exponentially. We are seeking a passionate, engaging, and commercially focused Brand Ambassador (m/f/d) to support the growth of the Nuna and Tavo brands across Europe. This role serves as a key link between our brand, retail partners, distributors, consumers, and field sales teams. The candidate will be active on Italy and Iberia markets for the Tavo brand. As a Brand Ambassador, you will drive brand awareness, strengthen market presence, deliver impactful product training, and support commercial initiatives that enhance the customer experience and increase sell-through. You will bring the brand to life through retailer engagement, in-store activations, product demonstrations, trade events, and educational programs that build confidence in our products and deepen partnerships across the region. The ideal candidate is an exceptional communicator with a passion for premium consumer products, relationship building, training, and delivering memorable brand experiences.

What you'll do
Brand Awareness & Market Development
* Serve as a passionate ambassador for the Nuna and Tavo brands throughout Europe.
* Increase brand visibility through retail visits, consumer events, trade shows, product launches, and marketing activations.
* Represent the brand in a professional, engaging, and authentic manner at all times.
* Build strong relationships with retail partners, distributors, and industry stakeholders.
* Gather competitive market intelligence and provide feedback on industry trends, consumer insights, and market opportunities.
* Support initiatives that strengthen market presence and drive consumer consideration. Product Training & Education
* Deliver engaging product training programs for retail sales associates, distributors, and partner organizations.
* Educate retail teams on product features, benefits, safety standards, competitive advantages, and selling techniques.
* Conduct in-store product demonstrations and hands‑on learning sessions.
* Develop expertise across all product categories and remain current on new product launches and updates.
* Support onboarding and ongoing education for new retail partners and distributors.
* Ensure consistent brand messaging and product knowledge throughout all customer touchpoints. Sales Support
* Partner closely with the regional sales team to support account growth and commercial objectives.
* Conduct regular store visits to assess product presentation, merchandising, and training opportunities.
* Assist retailers in maximizing sales through effective product positioning and consumer engagement.
* Support new account openings, showroom displays, merchandising initiatives, and promotional events.
* Provide feedback to sales leadership regarding account performance, training needs, and market conditions.
* Participate in sales meetings, territory planning, and customer events as needed. Consumer Experience
* Serve as a product expert for consumers and retail partners.
* Demonstrate products and educate customers on features, functionality, and lifestyle benefits.
* Support customer inquiries and product‑related questions during events and retail activations.
* Foster positive customer interactions that build trust, loyalty, and advocacy for the brand.
* Maintain a premium, service‑oriented approach that reflects Nuna's brand values. Event & Trade Show Support
* Represent the brand at industry exhibitions, trade shows, distributor meetings, and consumer events.
* Assist with event planning, setup, execution, and follow‑up activities.
* Deliver product presentations and demonstrations to retailers, distributors, and consumers.
* Support launch initiatives for new products and strategic brand campaigns. What you'll bring Experience, Skills & Education
* Bachelor's degree in Business, Marketing, Communications, Sales, or related field preferred.
* 3+ years of experience in brand ambassador, field marketing, training, retail management, sales support, or customer‑facing commercial roles.
* Experience working with premium consumer products, juvenile products, retail, or specialty distribution channels preferred.
* Strong presentation, communication, and training facilitation skills.
* Demonstrated ability to engage audiences and communicate product value effectively.
* Experience working collaboratively across sales, marketing, and customer‑facing teams.
* Strong organizational skills with the ability to manage multiple priorities and travel schedules.
* Self‑motivated and able to work independently while maintaining strong team collaboration.
* Fluent Italian is required; additional European languages highly desirable. Technology
* Proficiency with Microsoft Office Suite.
* Experience with CRM systems and sales reporting tools preferred.
* Comfortable learning new technology platforms and training applications.
* Experience with virtual training tools and presentation pl