Service Coordinator-UPS

pNoi di bABB /baiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo. /p h3Service Sales Manager /h3 h3Your Role And Responsibilities /h3 pIn this role, you will coordinate on-site service activities, ensuring compliance with both ABB and customer standards, procedures, and safety requirements. Acting as the primary point of contact for customers during service execution, you will play a key role in delivering an outstanding service experience and ensuring operational excellence. /p pThis position contributes to the success of ABB's Critical Power business in Italy, serving customers across multiple industries, including Data Centers, Healthcare, Telecommunications, Financial Services, Manufacturing, Government, Aerospace, and Energy Utilities. /p h3You Will Be Mainly Accountable For /h3 ul liCoordinate service operations and act as the main customer interface throughout service delivery activities. /li liIdentify gaps in service execution, contract performance, and customer satisfaction, collaborating with Field Service Engineers and Operations Managers to implement corrective actions. /li liMonitor the completion of service interventions and ensure all service documentation is submitted accurately and on time. /li liMaintain and oversee engineers’ competency, training, and certification records. /li liCollaborate with fellow Service Coordinators to optimize Field Service Engineer resource allocation and maximize responsiveness to customer requests and contractual commitments. /li liSupport continuous improvement initiatives aimed at enhancing service quality, operational efficiency, and customer satisfaction. /li liEnsure service activities are executed in accordance with ABB processes, contractual obligations, and health and safety requirements. /li /ul pYou will join a dynamic and talented Critical Power service team, where you will be able to thrive. You'll have the chance to step into the Datacenters and mission-critical power solutions environment, growing your expertise in UPS systems and power continuity operations while supporting our enterprise customers. /p h3Qualifications For The Role /h3 ul liDegree or Diploma in Engineering or a related technical field. /li liMinimum 5 years of experience in customer service coordination, field service management, service operations, or a similar role. /li liPrevious experience within industries such as critical power, UPS systems, electrical equipment, industrial automation, telecommunications, or related sectors is considered a strong advantage. /li liSolid experience working with CRM platforms (preferably Salesforce), ERP systems (preferably SAP), and service/ticketing tools such as Jira or ServiceNow. /li liFamiliarity with project management tools such as Microsoft Project, Asana, or equivalent. /li liStrong organizational, planning, and stakeholder management skills. /li liCustomer-oriented mindset with a passion for service excellence and continuous process improvement. /li liAbility to work in a fast-paced environment, manage priorities, and coordinate multiple activities simultaneously. /li liFluent in English, both written and spoken. /li liAvailability to travel domestically and internationally as required for customer visits, meetings, and training activities (approximately 25-30% annually). /li /ul h3Compensation Package /h3 pAs part of our commitment to transparency, we want to share the compensation details for this position: /p ul liApplicable CBA: Metalmeccanico /li liMinimum annual

salary:
€39.000 /li liVariable Pay: Eligible for Company Productivity Bonus /li /ul pThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. /p h3Benefits As Per Policy /h3 ul liFlexible

working hours
, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families /li liWelfare plan with a wide range of personalized services /li liCanteen or meal vouchers provided /li /ul h3More

About Us
/h3 pElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium
- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. /p pCostruire un futuro più pulito e intelligente richiede ogni tipo di mente: i cur