Senior Customer Reliability Engineer

1 giorno fa
Veneto, Italia Sysdig Tempo pieno
Overview In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You'll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction. Retribuzione / Benefits
* Extra days off
* Mental health support via Modern Health app
* Competitive compensation package Responsabilità
* Provide senior-level technical support for enterprise customers
* Collaborate with development engineering to track escalations, bugs, and feature requests
* Develop troubleshooting sessions, trainings, and guides for internal teams
* Maintain and improve internal knowledge base articles
* Triage and document bugs and enhancements observed in the field
* Coordinate with Escalation Management on high-touch accounts
* Participate in on-call rotation Requisiti fondamentali
* 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)
* Master-level Kubernetes and Linux experience
* Proficiency in one or more scripting languages (bash/shell/python)
* Knowledge of public cloud providers (AWS, Azure, GCP)
* Strong problem-solving and diagnostic abilities
* Effective written and spoken communication in English and French
* Ability to balance multiple challenges simultaneously
* Kubernetes (master level)
* Linux
* Bash/Shell/Python scripting

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