Local Support Specialist

5 giorni fa

Modena, Emilia-Romagna, Italia RateHawk Tempo pieno

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Join Our Team as a Local Support Specialist at RateHawk Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You'll Do
* Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
* Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
* Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
* Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
* Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
* Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
* Record Details: Accurately document all work and partner interactions in our CRM system. What We're Looking For:
* Language

Skills:
Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage
* Industry

Experience:
Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus
* Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
* Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
* Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
* Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

What We Offer
* Remote Work: Work from the comfort of your home
*

Salary:
base payment + monthly bonus.
* Dynamic Team: Be part of a young and energetic group of specialists.
* Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
* Learning & Development: We support your growth through seminars, trainings, and conferences.
* Perks: Take advantage of corporate discounts on hotels and other services. The Process: If this sounds like the perfect fit for you, we’d love to hear from you Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice #J-18808-Ljbffr

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