People & Culture Manager

h3About Orient Express /h3 /brpArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine
- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at /p /brh3Company Description /h3 /brpArtisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine
- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at /p /brh3About Orient Express La Dolce Vita /h3 /brpLa Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top‑class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience. /p /brh3Job Description /h3 /brpReporting to the General Manager, the PC Manager will drive strategic HR initiatives to foster a high‑performance, inclusive and compliant workplace. The role is central in managing end‑to‑end HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence. /p /brh3Strategic Leadership HR Operations /h3 /brpDefine and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express. Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning development, compensation benefits, payroll, and personnel administration. Translate business priorities into effective people strategies and operational HR solutions. Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning. Update, review and ensure compliance with LQA/Forbes. /p /brh3Crew Planning Workforce Scheduling /h3 /brpCo‑lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts. Manage the People Culture department budget, balancing service excellence with cost‑effectiveness. Monitor key crew‑related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations. Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods. Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks. /p /brh3Industrial Union Relations /h3 /brul /brliMaintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters. /li /brliManage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance. /li /br /ul /brh3People Engagement Workplace Culture /h3 /brul /brliPromote a culture of well‑being, engagement, and excellence across all departments. /li /brliOversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values. /li /brliSupport managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture. /li /brliDeploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience. /li /br /ul /brh3Qualifications /h3 /brpMaster’s degree in Human Resources or related f