ISX Program Manager, Reverse Logistic Services

1 giorno fa
Milano, Lombardia, Italia Experteer Italy Tempo pieno
ISX Program Manager, Reverse Logistic Services (RLS) In this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, easy, and reliable returns. You will field-coach partner teams to Amazon’s standards, prioritize work with data, and drive measurable improvements in speed, reliability, and customer satisfaction. You’ll deploy network-wide improvements and shape EU-wide standards from field insights, building scalable programs and a formative EU field team. This is a founding role with visibility across the network and the broader business.
* sign-on payment
* statutory benefits
* CBA-based benefits
* company supplementary benefits
* salary base (52,400 EUR for Milan)
* Own the in-store returns experience across ~17,000 locations in Italy; ensure fast, easy, reliable returns
* Visit sites, observe returns handling, and coach partner teams to Amazon's standards
* Prioritize work using data to focus on underperforming partners and locations
* Drive improvements on metrics: service speed, reliability, customer satisfaction, site readiness
* Deploy scalable, network-wide improvements (signage, supplies, training, tools) across Italy
* Translate field insights into recommendations to influence EU-wide returns standards and programs
* Manage performance cycles for underperformers; escalated when needed to Business Partnerships or Transportation
* Help define audits, coaching, and reporting as a founding team member and feed insights into ISX monthly reporting
* Relevant experience in operations, field operations, retail, logistics, or program management
* Experience improving performance across a large, distributed multi-site or partner network using data to prioritize
* Experience coaching, influencing, or holding external partners accountable without direct authority
* Comfort operating independently in an ambiguous, build-from-scratch environment and prioritizing high-impact work
* Willingness to travel frequently within Italy and work hands-on in a store/drop-off environment In this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, ea… #J-18808-Ljbffr

  • Isx Program Manager, Reverse Logistic Services

    2 giorni fa

    Milano, Lombardia, Italia Amazon Tempo pieno

    Inviaci la tua candidatura e lasciati sorprendere da Edenred. Ogni giorno progettiamo soluzioni tecnologiche innovative in grado di facilitare la vita

  • ISX Program Manager, Reverse Logistic Services

    1 giorno fa

    milano, lombardia, Italia Experteer Italy Tempo pieno

    ISX Program Manager, Reverse Logistic Services (RLS)In this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, easy, and reliable returns. You will field-coach partner teams to Amazon’s standards, prioritize work with data, and drive measurable improvements in speed,...

  • Isx Program Manager, Reverse Logistic Services

    2 giorni fa

    Milano, Lombardia, Italia Altro Tempo pieno

    DescriptionReverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer — no matter which store or partner they walk into. In Italy, we deliver that experience across more than 17,000 partner and carrier locations, through convenience-led options such as Label-Free, Box-Free (LFBF) drop-off and every other way a...

  • ISX Program Manager, Reverse Logistic Services

    7 giorni fa

    Milano, Lombardia, Italia Internet / Comunicazione online / E-commerce Tempo pieno

    ISX Program Manager, Reverse Logistic Services (RLS) Job ID: 10574605 | Amazon EU SARL (Italy Branch) Reverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer — no matter which store or partner they walk into. In Italy, we deliver that experience across more than 17,000 partner and carrier locations, through...

  • ISX Program Manager, Reverse Logistic Services

    7 giorni fa

    Milano, Lombardia, Italia Amazon Inc. Tempo pieno

    ISX Program Manager, Reverse Logistic Services (RLS) Job ID: 10574605 | Amazon EU SARL (Italy Branch) Reverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer — no matter which store or partner they walk into. In Italy, we deliver that experience across more than 17,000 partner and carrier locations, through...

  • Isx Program Manager, Reverse Logistic Services

    1 settimana fa

    Milano, Lombardia, Italia Amazon Eu Sarl (Italy Branch) Tempo pieno

    Reverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer — no matter which store or partner they walk into.In Italy, we deliver that experience across more than 17,000 partner and carrier locations, through convenience-led options such as Label-Free, Box-Free (LFBF) drop-off and every other way a customer...

  • Reverse Logistics: In-Store Returns Lead, Italy

    1 giorno fa

    Milano, Lombardia, Italia Experteer Italy Tempo pieno

    Experteer Italy is seeking an ISX Program Manager for Reverse Logistic Services (RLS) to own the in-store returns experience across Italy’s 17,000 locations. You will coach partner teams to Amazon standards, prioritize work with data, and drive improvements in speed, reliability, and customer satisfaction. As a founding member, you’ll deploy network-wide...

  • Services Documentation Specialist

    1 giorno fa

    milano, lombardia, Italia Alstom Tempo pieno

    Select how often (in days) to receive an alert: Services Documentation Specialist Date: 11 Sept 2026 Company: Alstom Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and...

  • Insurance Management Senior Specialist

    1 giorno fa

    Milano, Lombardia, Italia Campari Group Tempo pieno

    Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas. Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network...

  • Principal Product Manager Tech, Fulfilled by Amazon

    2 settimane fa

    milano, lombardia, Italia Amazon Inc. Tempo pieno 216 € Contratto

    Principal Product Manager Tech, Fulfilled by AmazonPronto/a a candidarsi? Prima di farlo, si assicuri di leggere tutti i dettagli relativi a questo lavoro nella descrizione sottostante.Job ID: | Services LLCWhat if you could reshape how trillions of dollar worth of physical goods flow through the world's most sophisticated supply chain?FBA Growth team is...

Lavoro simile a Milano

Citta principali