DE'LONGHI E-COMMERCE MANAGER
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* Dynamic environment
* Impactful work
* Growth opportunities
* Wellbeing initiatives
* Work-life balance
* Partnerships and shopping programs Responsabilità
* Manage the D2C P&L and budgeting, including resource allocation, forecasting, and promotional spend with cross-functional partners.
* Lead global D2C operations (site functionality, content, CX) and enable local strategies to maximize conversions.
* Identify, test, and integrate new D2C technologies and features across brand websites to drive innovation and growth.
* Define and execute the international e-commerce expansion roadmap and continuous feature improvements.
* Maintain a pipeline of priority website features and integrations (e.g., personalization, subscriptions, new payment methods) for central deployment.
* Collaborate with IT to ensure seamless integration between the D2C platform, ERP, and CRM systems.
* Ensure tax, credit, and compliance alignment with Finance and Legal across markets.
* Optimize D2C customer service and logistics for a premium post-purchase experience.
* Monitor D2C KPIs, derive growth levers, and present actionable insights to stakeholders (Business Reviews).
* Provide insights on e-commerce trends and user behavior to Retail Accounts and Product Development to support innovation. Requisiti fondamentali
* 8–10 years in E-Commerce or digital roles, with at least 3 years leading D2C platforms in a multinational company.
* Strong knowledge of e-commerce platforms (e.g., Salesforce Commerce Cloud).
* Understanding of SEO, data analytics, performance marketing, affiliates, and CRM.
* Strategic thinker with hands-on execution ability in fast-paced environments.
* Excellent communication and influencing skills for global/local cross-functional collaboration.
* Proven cross-functional leadership and ability to drive transversal projects.
* Strong analytical mindset with experience in Google Analytics or SAP Analytics Cloud.
* Fluent English; Italian or other languages advantageous.
* Awareness of cyber security and information protection principles.
* strategic thinking
* cross-functional collaboration
* clear communication
* Salesforce Commerce Cloud
* Google Analytics
* SAP Analytics Cloud
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