Italian Customer Support Representative – Relocation Package
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Job Description
Are you an Italian speaker looking to build an international career with a global technology giant? Cross Border Talents is seeking enthusiastic Italian-speaking Customer Experts to support users of a world-renowned premium luxury device brand. This dynamic role blends customer support, sales assistance, and after-sales service. Whether you want to enjoy the vibrant energy of our modern office in the historic port area of Athens – Piraeus, Greece, or prefer the comfort of working remotely, this position offers the ultimate flexibility.
We offer
both on-site and Work-from-Home (WFH) models, alongside full relocation support
Key Responsibilities
* Provide premium, empathetic customer support in Italian via inbound phone, live chat, and email.
* Assist customers with sales inquiries, helping them choose the right luxury products and complete their purchases.
* Handle after-sales requests, efficiently resolving issues related to deliveries, returns, and cancellations.
* Meet and exceed key performance metrics (KPIs) focused on Customer Satisfaction, Booked Call Rates, and First Call Resolution.
* Participate in continuous weekly training and upskilling sessions to advance your professional profile. Requirements & Qualifications
* Language: Native or C2-level proficiency in Italian; intermediate professional English (B2/C1) for training and system navigation.
* Technical
Skills:
Solid PC literacy; familiarity with MacOS and iOS ecosystems is a strong advantage.
* Typing Speed: Minimum 25 words per minute with at least 80% accuracy.
* Location & Eligibility: Must be currently based in Greece or willing to relocate to Athens, Greece.
*
Experience:
No prior experience is required We provide comprehensive, paid world-class training to launch your career.
What We Offer
* Competitive Compensation: €1,045.72 gross monthly base salary.
* Performance Bonuses: Earn up to an additional €200 monthly based on your achievements.
* Flexible Work Model: Choose between working on-site in Athens (Piraeus) or working from home (WFH) within Greece.
* Full Relocation Package: Flight tickets, initial accommodation support, and complete relocation assistance are provided
* Paid Training: A structured training period and a 1-week nesting period (with 50% call handling) to ensure your success.
* Career Growth: Opportunities for part-time scheduling (subject to approval) and continuous professional development. #J-18808-Ljbffr
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