E-learning Consultant Rome Italy Remote

Job no: 596437 Contract type: Consultant Duty Station: Rome Level: Consultancy

Location:
Italy Categories: Child Protection E-learning Consultant Rome, Italy, Remote Contract Duration: 4 months and 15 days Working arrangement: Remote *******************
* UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built.

We offer
our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to e-learning How can you make a difference? Scope of Work: The purpose of this consultancy is to support the CP and ADAP teams by ensuring the maintenance and smooth functioning of UNICEF’s e-learning platform.

Key responsibilities
will include:
* Managing and maintaining the Learning Passport platform.
* Providing technical troubleshooting and support to users, partners and UNICEF team members in relation to access to and use of the platform.
* Supporting the publication, updating and maintenance of existing courses and related platform content, as required.
* Monitoring the functioning and performance of the platform and identifying technical issues requiring follow-up.
* Monitoring and analysing platform and course analytics, including user participation, course completion and other relevant usage data.
* Preparing periodic data extracts and summaries to support monitoring and reporting on the use of the platform.
* Liaising, when necessary, with relevant technical service providers or platform administrators to resolve technical issues affecting the functioning of the platform. To qualify as an advocate for every child you will have... QUALIFICATIONS / SPECIALIZED KNOWLEDGE / EXPERIENCE/ COMPETENCIES (CORE/TECHNICAL/FUNCTIONAL) / LANGUAGE SKILLS REQUIRED FOR THE ASSIGNMENT

Education:
Bachelors in Informatics, computer science, graphic design, design, education, social sciences. Work

Experience:
At least 3 years of relevant experience in the management, maintenance or technical support of digital learning platforms or learning management systems. Experience in user support, troubleshooting and monitoring of platform performance and usage data. Language

Requirements:
Fluent in Italian and English. Knowledge/Expertise/Skills: Knowledge of learning management systems and digital learning platforms. Ability to identify and troubleshoot common technical issues affecting users. Ability to extract, organize and analyse platform and course usage data and prepare clear monitoring reports. Good organizational skills and ability to liaise with users, partners and technical service providers as needed. UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence.

We offer
reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities