Senior Programme Manager

1 giorno fa

Varese, Lombardia, Italia Fiserv Tempo pieno
Overview As a Senior Programme Manager at Fiserv, you will lead complex, multi-stakeholder delivery initiatives in payments with a strong focus on AI-enabled delivery. You will serve as a strategic partner to executive clients, shaping programme direction and governance. You will manage large-scale data migrations in card issuing and drive adoption of automation and AI-powered insights to improve outcomes. This role combines delivery excellence with client relationship leadership in a fast-paced, global environment. Responsabilità
* Own executive-level client relationships and governance forums, acting as a trusted partner
* Lead multiple concurrent programmes from initiation to closure with accountability for outcomes
* Drive card issuing data migration programmes, including cutovers and risk planning
* Utilize AI-enabled delivery approaches for reporting, risk analysis, and capacity planning
* Build and mentor cross-functional delivery teams and promote automation/AI tooling
* Coordinate delivery across global teams and multiple functions (Product, Tech, Operations, Compliance, Integration)
* Manage risks, changes, and client expectations with robust governance and clear communication
* Own programme P&L, budgets, and contract negotiations while seeking growth opportunities Requisiti fondamentali
* 15–20+ years in programme or project management within payments/financial services tech
* Deep payments processing expertise, especially credit card issuing and platform migrations
* Proven leadership of large-scale, multi-stream data migration programmes in card issuing
* Experience managing enterprise clients at C-suite/VP level with a consultative approach
* Track record delivering multiple successful migrations in card issuing and data migration
* Practical experience using AI and automation to streamline delivery and governance
* Strong understanding of card issuing platforms (VisionPLUS / FirstVision) and migration risks
* PMI/PRINCE2 MSP or equivalent certification
* Executive stakeholder management
* Consultative advisory approach
* Strong communications under pressure
* AI-enabled delivery and automation
* Agentic AI and AI-assisted risk identification
* Data migration and cutover planning