VoIP Systems Administrator

pBBE is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BBE team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors. /ph3Position Summary /h3pBBE is seeking an experienced bVoIP Systems Administrator / Cisco Unified Communications Engineer /b to support the operation, maintenance, troubleshooting, and expansion of enterprise Voice over Internet Protocol (VoIP) systems for the U.
S. Navy in Naples, Italy. /ppThis position will provide advanced Tier II and Tier III technical support for Cisco Unified Communications infrastructure across multiple geographically dispersed Department of Defense (DoD) installations throughout Europe. /ppThe successful candidate will possess extensive hands‑on experience with Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), SIP trunking, enterprise network administration, and cybersecurity compliance. /ppThe position will play a critical role in supporting the transition from legacy SL-100 telephone systems to a centralized, secure, and highly available enterprise VoIP environment. /ph3Job Duties Responsibilities /h3ulliProvide advanced Tier II and Tier III administration, troubleshooting, and operational support for enterprise Cisco VoIP infrastructure. /liliAdminister Cisco Unified Communications Manager (CUCM) clusters, including publisher and subscriber servers, Cisco Unified Border Element (CUBE), SIP trunks, voice gateways, and dial plans. /liliSupport the migration of legacy SL-100 telephone services to enterprise VoIP systems. /liliPerform advanced VoIP troubleshooting, including call routing, call quality, latency, jitter, packet loss, and connectivity issues. /liliAdminister and maintain Linux and Windows server environments supporting enterprise VoIP applications and associated services. /liliPerform security monitoring, endpoint protection, vulnerability remediation, and patch management using Trellix, WSUS, and related tools. /liliMonitor enterprise voice infrastructure using NetScout nGeniusPulse or equivalent network performance monitoring tools. /liliSupport enterprise routing and network integration, including OSPF, BGP, VLANs, ACLs, and quality‑of‑service configurations. /liliEnsure compliance with applicable DoD cybersecurity requirements, including DISA STIGs, RMF, and established security policies. /liliSupport centralized VoIP operations and remote troubleshooting across multiple Navy installations throughout Europe. /liliMaintain technical documentation, system configurations, performance reports, and change‑management records. /li /ululliDemonstrated experience providing advanced Tier II and/or Tier III support for enterprise VoIP or Cisco Unified Communications environments. /li /ululliExtensive hands‑on experience administering and troubleshooting Cisco Unified Communications Manager (CUCM). /liliExperience with Cisco CUBE, SIP trunking, voice gateways, dial‑plan configuration, and enterprise call routing. /liliExperience administering Linux and Windows server environments. /liliWorking knowledge of enterprise routing protocols, VLANs, ACLs, and network infrastructure integration. /liliExperience performing network troubleshooting, packet analysis, and VoIP performance monitoring. /liliExperience supporting cybersecurity compliance, vulnerability remediation, and patch management in a DoD or comparable enterprise environment. /liliAbility to independently diagnose and resolve complex VoIP system and network issues. /liliAbility to obtain and maintain required government security clearance and access credentials. /li /ulh3Preferred Qualifications /h3ulliActive DoD Secret security clearance. /liliCompTIA Security+ and Cisco CCNA or higher certification. /liliExperience with Trellix, WSUS, and NetScout nGeniusPulse. /liliExperience supporting DoD networks under RMF and DISA STIG requirements. /liliPrevious experience supporting Navy, DoD, or OCONUS telecommunications environments. /liliExperience supporting geographically distributed enterprise VoIP systems. /li /ulh3Physical Requirements and Work Environment /h3pThe physical demands and work environment may vary based on the position, assigned duties, and work location. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation. /pulliRemain in a stationary position for extended periods /liliUse computers, telephones, and other office equipment /liliMove throughout offices, facilities, and project sites /liliReach, grasp, handle equipment, and operate controls /liliCommunicate effectively and review documents, equipment, and site conditions /liliLift and carry materials or equipment weighing up to 50 pounds when required by the assignment /liliStand or walk for extended