Product and Application HFH
23 ore fa
Monza, Lombardia, Italia
Alfa Laval
Tempo pieno
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Overview In this role, you provide technical expertise and application support for Alfa Laval solutions, acting as a key contact between customers, Sales teams and internal stakeholders. You support customer projects and identify suitable technical solutions to drive growth through value-driven support. You collaborate across teams to tailor offerings, deliver training, and ensure reliable, energy-efficient outcomes. You help shape winning proposals and foster long-term customer relationships. Responsabilità
* Participate in customer projects, meetings, site visits, and technical discussions to deliver tailored product presentations
* Provide technical consultancy and application support to optimize processes, performance, and energy efficiency
* Support quotation and proposal processes, including technical specs, product selection, sizing and solution configuration
* Act as product champion during launches, campaigns, and commercial initiatives
* Build and maintain strong customer relationships through proactive technical support and collaboration
* Provide expertise to customers, partners, and internal teams via training sessions and workshops
* Work with Sales, Service, Engineering and Product Management to identify customer needs and develop customized solutions
* Support troubleshooting activities and contribute to timely resolution of issues
* Monitor market trends and feedback to inform product and application improvements
* Prepare technical documentation, reports, and guidelines to support commercial and operational activities
* Identify upselling opportunities and promote value-added services while ensuring compliance with standards Requisiti fondamentali
* Degree in Mechanical Engineering, Chemical Engineering, Energy Engineering, Industrial Engineering, or equivalent technical background
* Previous experience in technical support or product/application engineering is a plus
* Knowledge of industrial processes and thermal/hygienic fluid handling applications preferred
* Strong technical aptitude and problem-solving skills
* Ability to translate customer needs into technical solutions
* Excellent communication and interpersonal skills for cross-functional collaboration
* Customer-oriented mindset and proactive approach
* Ability to manage multiple activities in a dynamic environment
* Good knowledge of Microsoft Office and technical documentation management
* Fluent in Italian and good knowledge of English (written and spoken)
* Availability to travel for customer visits and activities
* Customer-oriented mindset
* Proactive problem-solving
* Strong communication and interpersonal skills
* Technical consultancy and application support
* Technical documentation and reporting
* Product configuration, sizing, and solution design
* Participate in customer projects, meetings, site visits, and technical discussions to deliver tailored product presentations
* Provide technical consultancy and application support to optimize processes, performance, and energy efficiency
* Support quotation and proposal processes, including technical specs, product selection, sizing and solution configuration
* Act as product champion during launches, campaigns, and commercial initiatives
* Build and maintain strong customer relationships through proactive technical support and collaboration
* Provide expertise to customers, partners, and internal teams via training sessions and workshops
* Work with Sales, Service, Engineering and Product Management to identify customer needs and develop customized solutions
* Support troubleshooting activities and contribute to timely resolution of issues
* Monitor market trends and feedback to inform product and application improvements
* Prepare technical documentation, reports, and guidelines to support commercial and operational activities
* Identify upselling opportunities and promote value-added services while ensuring compliance with standards Requisiti fondamentali
* Degree in Mechanical Engineering, Chemical Engineering, Energy Engineering, Industrial Engineering, or equivalent technical background
* Previous experience in technical support or product/application engineering is a plus
* Knowledge of industrial processes and thermal/hygienic fluid handling applications preferred
* Strong technical aptitude and problem-solving skills
* Ability to translate customer needs into technical solutions
* Excellent communication and interpersonal skills for cross-functional collaboration
* Customer-oriented mindset and proactive approach
* Ability to manage multiple activities in a dynamic environment
* Good knowledge of Microsoft Office and technical documentation management
* Fluent in Italian and good knowledge of English (written and spoken)
* Availability to travel for customer visits and activities
* Customer-oriented mindset
* Proactive problem-solving
* Strong communication and interpersonal skills
* Technical consultancy and application support
* Technical documentation and reporting
* Product configuration, sizing, and solution design