Customer Education Program Manager

15 ore fa
Verona, Veneto, Italia Deel Tempo pieno
Overview In this role, you design and deliver customer-focused training that helps Deel clients maximize platform value. You’ll run live workshops, create tailored programs for strategic accounts, and support certification and self-serve learning options. You’ll collaborate with Customer Success, Sales, and Product to translate product knowledge into practical skills. Expect travel to customer sites to deliver on-site sessions. You join a fast-paced, global SaaS environment shaping how customers learn and adopt Deel’s platform. Retribuzione / Benefits
* travel for customer training
* stock grant opportunities
* optional flexible office membership
* inclusive benefits and total rewards programs
* worldwide opportunities
* currency-adjusted salary considerations Responsabilità
* Plan and deliver live instructor-led training for customers at all levels, including travel to sites and events
* Develop custom training programs with cross-functional partners for strategic accounts and new product rollouts
* Create facilitator guides, slide decks, hands-on exercises, demos, and job aids
* Convert live content into scalable self-paced courses and learning paths
* Support customer certification tracks and exams to validate skills
* Drive training registrations and attendance through targeted outreach and cross-team collaboration
* Coordinate with Product, Customer Success, Support, and Marketing to keep content aligned with releases and feedback
* Track metrics like attendance, completion, CSAT, certification rates, and impact on adoption Requisiti fondamentali
* 3+ years in customer education or enablement
* Proven experience in live instructor-led training for external audiences
* Experience designing custom training programs
* Knowledge of instructional design and adult learning principles
* Strong presentation and communication skills
* Experience with LMS, webinar tools, or certification platforms
* Analytical mindset for data-driven improvements
* Ability to manage multiple projects and stakeholders
* Ability to travel for customer training engagements (approximately X% of time)
* Experience in fast-paced SaaS or tech environments
* Self-starter, proactive, and results-driven
* Strong presentation and communication
* Relationship-building with customers and internal partners
* Independent work and initiative
* Instructional design
* Learning Management Systems (LMS)
* Webinar/virtual training tools

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