Operations Manager

1 giorno fa
Varese, Lombardia, Italia Glovo Tempo pieno
Overview In this role you will shape and safeguard Glovo’s local operational framework in Italy while elevating the rider experience during a period of rapid growth. You lead a small team, ensure compliance with Italian regulations, and manage union relations to build a scalable delivery network. You will drive efficient rider support and billing processes, and collaborate with global teams to align with strategy. This is a data-informed, impact-focused position with a strong emphasis on regulatory and operational excellence. Retribuzione / Benefits
* equity plan
* private health insurance
* monthly Glovo credit
* discounts on transportation, food, and kindergarten expenses
* extra time off and two remote work days per week
* enhanced parental leave Responsabilità
* Manage, mentor and develop a team of 4 direct reports across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities support
* Define, deploy and monitor local processes to guarantee compliance with Italian regulations, local laws, and authorities' guidelines
* Establish and maintain productive union dialogue and external institutional relationships
* Improve rider onboarding, support, and automated billing and cash management processes
* Collaborate with Global Operations, Legal and Finance to align local operations with global strategies
* Leverage data and automation to streamline workflows and scale processes Requisiti fondamentali
* People leadership experience (managing 4+ direct reports)
* Analytical and data-driven mindset with Excel and Looker experience
* Project and stakeholder management skills across internal and external partners
* Fluency in Italian and English (spoken and written)
* Leadership and coaching
* Cross-functional collaboration
* Stakeholder management
* Excel
* Looker
* Process automation

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