Technical Support Europe
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* enhanced pension plan contributions
* Ticket Restaurant
* supplementary health insurance
* bonus / incentive pay (10% of base salary)
* remote based role
* competitive salary with comprehensive benefits
* Provide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals)
* Respond to customer inquiries with on-site or remote support when needed
* Maintain deep product knowledge of the diagnostic hardware line and common issues
* Monitor and analyze support metrics to identify trends and improvement opportunities
* Pro-active actions to improve service efficiency and cost of parts across Europe
* Associate’s or Bachelor’s degree in a related field
* Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices
* Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware
* Excellent problem-solving skills to diagnose and resolve complex hardware issues
* Strong verbal and written communication skills in English and Italian
* Willingness to travel up to ~70% within Europe
* Remote-based role environment
* Customer-focused mindset
* Proactive problem-solving
* Hardware systems expertise in diagnostic instruments and peripherals
* Experience with installation, maintenance, troubleshooting, and repair of diagnostic equipment
* Immunoassay system knowledge is a plus Technical Support Europe
- Immunoassay
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