Receptionist front desk hospitality

2 giorni fa

Firenze, Toscana, Italia Della Calza SPA & Foresteria Tempo pieno

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We are a renowned group in the wellness and hospitality sector in Florence. For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team. Role Objective The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay. Main Responsibilities
* Welcome guests with professionalism, courtesy and attention.
* Manage check-in and check-out procedures in a timely and accurate manner.
* Provide detailed information about the property’s services, the city and local events.
* Manage telephone and online reservations through the property’s management software.
* Keep arrival and departure records up to date.
* Collaborate with other departments to ensure maximum guest satisfaction.
* Handle complaints or special requests with quick and effective solutions.
* Ensure that the reception area and information materials are tidy and presentable. Mandatory Requirements
* High school diploma or degree in tourism/languages (preferred qualification).
* At least 1 year of experience in hotels of the same or higher category.
* Excellent command of English (B2 level or higher).
* Excellent command of French and/or German (B2 level or higher).
* Knowledge of a third foreign language will be considered a plus.
* Familiarity with the main OTA channels and reservation systems. Technical Skills and Soft Skills
* Excellent communication and interpersonal skills.
* Strong problem-solving skills and ability to manage stress.
* Attention to detail and accuracy in administrative tasks.
* Ability to work in a team and collaborate with different departments.
* Flexibility in

working hours
, including weekends and public holidays.
* Discretion, reliability and strong customer orientation.
* Passion for hospitality and commitment to service excellence. Why Join Our Team?
* Become part of a dynamic and growing group in the heart of Florence.
* Gain professional experience in a luxury property focused on quality and attention to detail.
* Work in a stimulating and collaborative environment focused on service excellence.
*

We offer
a competitive compensation package and concrete opportunities for professional growth. #J-18808-Ljbffr

Receptionist front desk hospitality

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