Operations Manager | Payroll Solutions

5 giorni fa

Alto, Piemonte, Italia Deel Tempo pieno
Overview In this role, you will lead automation and operational initiatives across Deel’s global payroll processes, building and refining AI-powered workflows with Akai. You will own cross-functional projects across 90+ countries, identify gaps, and surface insights for leadership through dashboards. You’ll troubleshoot AI workflows and drive efficiency, accuracy, and speed while maintaining strong controls and regulatory alignment. This is a hands-on, fast-paced position for someone who shapes processes from scratch and partners with engineering, product, and ops teams. Retribuzione / Benefits
* Stock grant opportunities
* Optional flexible working office membership (IWG)
* Total rewards program
* Competitive pay in USD with local currency localization Responsabilità
* Manage day-to-day operational workflows and identify efficiency improvements
* Support automation initiatives to reduce manual processes and improve accuracy and speed
* Partner with cross-functional teams to streamline tools and processes for internal teams and customers
* Ensure adherence to operational controls, compliance, and risk management
* Contribute to fraud prevention and regulatory alignment through strong operational standards
* Monitor performance metrics and escalate risks or gaps to leadership
* Drive customer-focused process improvements to improve turnaround times and escalation handling
* Expand and improve self-service options to reduce manual support
* Coordinate operational readiness for new product or market launches with stakeholders
* Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
* Track and report operational outcomes with insights and recommendations
* Execute operational projects and strategic initiatives with senior leaders Requisiti fondamentali
* 5+ years of operations experience in a fast-paced environment (Tech/FinTech start-up a plus)
* Comfort with building and troubleshooting AI workflows, not just using AI
* Engineering background or equivalent technical exposure preferred
* Experience mentoring small to mid-sized teams
* Strong problem-solving and detail-oriented mindset with a solutions focus
* KPI-driven with track/drive performance improvements
* Exposure to process automation and operational tooling
* Background in FinTech, consulting, banking, or fast-paced startups preferred
* Strong analytical skills with the ability to turn data into actionable insights (SQL familiarity a plus)
* Collaborative team player with high energy and bias for action
* collaborative team player
* high energy
* bias for action
* AI tools and troubleshooting
* automation tooling
* SQL familiarity (data-to-insights)