Customer Success Onboarding Specialist

At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. You Will
* Guide customers through the onboarding journey, from kickoff to successful adoption.
* Understand each practice's workflows and recommend best practices to improve productivity and profitability.
* Deliver engaging training sessions for doctors, secretaries, and practice managers.
* Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
* Set clear expectations, proactively identify risks, and remove adoption blockers.
* Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
* Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
* Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience. Requirements
* 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
* Excellent communication, presentation, and active listening skills.
* Strong stakeholder management and conflict resolution skills.
* Ability to manage multiple projects while staying organized and focused on priorities.
* Customer-centric mindset with strong problem-solving abilities.
* Ability to influence customers through a consultative approach and build long-term trust.
* Ownership, resilience, and a proactive attitude.
* Passion for technology and digital transformation.
* Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
* Native Italian and fluent English (C1).
* Based near Munich or Milan, or willing to relocate. Administrative Info
* Contract: indefinite term contract
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Salary:
30K + 15% bonus (OTE)
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Location:
Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera)
* Office Model: Hybrid Mode 3 days in the office, 2 days remote
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Working hours
Monday
- Friday | 09:00
- 18:00 | 1-hour lunch break
* Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
* Trial Period: 60 working days
* Start Date: Starting October 2026 Benefits
* Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
* Bonus for paid English or German language courses.
* Training courses, books, workshops, and team-building activities for personal and professional growth.
* Partnership with Serenis (an online psychotherapy platform)
- three sessions offered if needed.
* Regular company reunions (yearly meetups, Christmas dinner)
* Snacks and fruit always available in the office, along with good beer at the end of the week. #J-18808-Ljbffr