Sparx Customer Care

3 giorni fa

Venezia, Veneto, Italia Nord Anglia Education Tempo pieno

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pbH-FARM Summer Academy empowers kids and teens to explore technology, develop new skills, and strengthen their English through an immersive experience on one of Europe’s most innovative campuses. /b /ppWe are looking for a proactive and customer-oriented professional to join our team on a fixed-term maternity cover contract. The successful candidate will work in a bdynamic, fast-paced international environment, collaborating with a highly motivated team. /b /ppbKey Responsibilities /b /ppProvide e-mail and phone support to families throughout the customer journey, from initial inquiry to post-enrollment assistance. /ppManage and collect leads and contacts using platforms such as bZoho CRM and Shopify. /b /ppOversee administrative and back-office processes related to enrollments, ensuring data accuracy and completeness of required documentation. /ppVerify registration documents and monitor payment status, following up with families when necessary. /ppPromote H-FARM Summer Academy programs through campus tours, Open Days, and events. /ppPrepare and maintain reports and dashboards to monitor performance against business objectives and enrollment targets. /ppSupport the Marketing team in creating surveys and analyzing customer satisfaction data. /ppContribute to delivering an exceptional customer experience for prospective and current participants and their families. /ppbQualifications Skills /b /ppBachelor’s or Master’s degree. /ppPrevious experience in customer service, admissions, sales, or client-facing roles is preferred. /ppExcellent written and verbal communication skills in bothb Italian and English (C1 level or above) /b. /ppStrong proficiency in Microsoft Office, particularly bExcel and PowerPoint. /b /ppCustomer-centric mindset with excellent interpersonal and active listening skills. /ppStrong organizational abilities, attention to detail, and ability to solve problems in a fast-paced environment. /ph3Job Responsibilities /h3h3Required Skills/Abilities /h3pPlease write the Required Skills/Abilities. /ppbJoin Our Team at H-FARM International School /bbr/Inspiring the next generation through innovation, creativity, and excellence in education. /p #J-18808-Ljbffr

Sparx Customer Care

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