Cards Manager Operations

8 ore fa

Monza, Lombardia, Italia ING Banking Tempo pieno

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Overview In this role you lead Cards Operations to safeguard efficient end-to-end card lifecycle management and customer outcomes. You will drive governance, risk controls, and data-driven improvement across card issuance, activation, disputes, and service delivery, collaborating with cross-functional teams. The role focuses on scalable, AI-enabled operations that balance compliance and customer protection with growth. You’ll shape the transformation roadmap to simplify processes and improve performance, while upholding ING values. Retribuzione / Benefits
* Flexible Smart Working
* Competitive base salary
* Health insurance
* Pension fund
* Training and development opportunities
* Birthday day off (#doyourbirthday) Responsabilità
* Provide visible, inclusive leadership for Cards Operations and set clear priorities
* Own end-to-end integrity, efficiency and customer outcomes of card operations against policies and regulatory obligations
* Manage operational risk and remediation of gaps, incidents, and systemic weaknesses
* Serve as Operations reference for card-related matters in cross-functional initiatives
* Maintain governance for Cards Operations and coordinate remediation of critical incidents and customer-impacting issues
* Contribute to transformation roadmap with automation, analytics, and AI-enabled operations
* Ensure governance of outsourced activities and third parties, including SLA/KPI performance and exit readiness
* Foster a customer-led, collaborative culture and develop digital, data and AI capabilities across the team Requisiti fondamentali
* Significant experience in cards, payments or banking operations with team leadership and governance delivery
* Ability to manage critical situations, set priorities under pressure and mitigate operational impacts
* Degree in Economics, Finance, Business Administration, Engineering, Law or a comparable discipline
* Fluency in Italian and strong English, written and spoken
* Deep knowledge of payment-card operations, lifecycle, disputes, fraud processes, risk and third-party governance
* Strong understanding of card-processing and banking platforms with practical AI literacy and analytics/automation experience
* Strong leadership, influencing and communication skills for cross-functional collaboration
* Strategic, data-driven mindset with ability to translate evidence into priorities and improvements
* Understanding of responsible AI principles including data quality, model risk, privacy and oversight
* Ability to navigate ambiguity, exercise judgement and coordinate across complex organisations
* leadership
* stakeholder management
* communication
* card-processing platforms
* analytics and data-driven decision making
* automation and generative-AI capabilities

Cards Manager Operations

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Cards Manager Operations

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