Field Service Executive
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* Employee Assistance Programme (EAP)
* Option to participate in company share scheme
* Life Insurance
* Personal Accident Insurance
* Remote work (Fully Remote)
* Annual bonus (10%) Responsabilità
* Establish and maintain relationships with pallet receiving locations to align on asset productivity objectives
* Identify root causes of collection issues and partner with internal teams to improve customer experience and CIFOT metric
* Provide retailer staff training and ensure effective equipment control practices
* Onboard and implement new customers, defining asset recovery agreements for smooth transitions
* Manage audit programs within accounts to ensure asset management standards and identify improvements
* Collaborate with internal teams and external partners to support growth and expand CHEP's customer base
* Monitor asset control metrics and apply data-driven corrective actions to improve asset recovery Requisiti fondamentali
* Experience in a retail or logistics environment
* Customer-facing roles with B2B exposure
* Background in service delivery to Retail, Wholesale, or Logistics sectors
* Proficiency in MS Office and CRM (Salesforce)
* Driver license
* English professional proficiency
* Experience with onboarding or customer onboarding processes
* Remote/region-specific work coverage (Italy Area 2)
* Active Listening
* Adaptability
* Communication
* Empathy
* MS Office
* CRM (Salesforce)
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