Specialista Apple

3 giorni fa

Monza, Lombardia, Italia Apple Tempo pieno

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Overview In this role you provide technical support and skilled troubleshooting for Apple customers in Milan, aligning with Apple’s mission to deliver an exceptional, only-at-Apple experience. You will deepen knowledge of Apple products, repair processes, and Genius Bar workflows to enable high-quality repairs. You engage customers with care, educate them on repair options and ways to buy, and share feedback with the team to improve service. You work in a fast-paced retail environment, collaborating with teammates to foster an inclusive, customer-focused culture and drive meaningful impact. Retribuzione / Benefits
* Comprehensive medical and dental coverage
* Retirement benefits
* Discretionary stock programs
* Relocation
* Discounted products
* Tuition reimbursement Responsabilità
* Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software
* Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple
* Provide excellent customer service by understanding needs, recommending products/services, and educating on purchase options
* Support customer-facing activities on or off the sales floor as needed
* Contribute to an inclusive environment by respecting differences and embracing learning
* Demonstrate Apple's values of inclusion and diversity in daily activities Requisiti fondamentali
* Demonstrate technical expertise of Apple products and services
* Follow troubleshooting steps to identify root causes in a customer service setting
* Strong interpersonal skills to navigate customer service issues
* Commitment to continuous learning about Apple and third-party products
* Ability to work in a fast-paced, team-based environment
* Discretion with sensitive information and alignment with Apple values
* Curiosity and willingness to learn from others
* Empathy
* Communication
* Teamwork
* Technical knowledge of Apple products and services
* Troubleshooting and diagnosing hardware/software issues
* Understanding of repair processes

Specialista Apple

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Specialista Apple

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