Sales & Business Operations Specialist

Our belief:
* At SOLPLANET, we are driven by a simple idea: solar for everybody
* We strive to create the best possible experience for distributors, installers and end users
* That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are:
* Private equity-backed AISWEI is a leading provider of renewable energy solutions
- providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
* AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
* With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
* AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
* Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day How you´ll help us: Country Manager Support
* Support the Country Manager in day-to-day business operations.
* Coordinate follow-up of strategic initiatives and action plans.
* Prepare presentations, meeting materials and executive summaries for management discussions.
* Support communication and coordination with headquarters and internal departments.
* Identify opportunities to improve operational efficiency and internal processes. Sales Operations & Order Coordination
* Coordinate customer orders from order confirmation through delivery.
* Monitor order status, delivery schedules and customer commitments.
* Coordinate with Operations, Logistics and Headquarters to ensure timely deliveries.
* Proactively communicate order updates to customers and distribution partners.
* Support demand planning and sales forecasting activities.
* Maintain accurate sales and order information within CRM and internal systems.
* Assist in resolving order-related and delivery issues. Customer Support & Coordination
* Coordinate customer enquiries from pre-sales through after-sales support.
* Ensure prompt follow-up of customer requests and internal action items.
* Coordinate commercial and technical information between customers and internal teams.
* Support quotation follow-up and commercial documentation.
* Maintain excellent communication with distributors, installers and customers throughout the order lifecycle. Customer Service Coordination
* Coordinate customer service activities together with the Technical Support team.
* Facilitate effective collaboration across Sales, Technical Support, Operations, Logistics, Finance and Headquarters.
* Monitor service requests and ensure timely follow-up.
* Coordinate issue resolution with internal stakeholders.
* Support continuous improvement of customer satisfaction. Business Operations
* Maintain CRM data accuracy and commercial documentation.
* Prepare operational and commercial reports, KPI dashboards and business performance analyses.
* Support business planning, forecasting and internal reporting.
* Coordinate internal meetings and follow-up actions when required.
* Collect market feedback and support continuous business improvement initiatives. Events & Commercial Support
* Support the organization of customer events, technical academies, webinars, roadshows and trade fairs.
* Coordinate logistics and operational preparation for commercial activities.
* Support customer meetings, exhibitions and partner events by coordinating logistics, documentation and follow-up activities.
* Support the execution of local marketing activities, customer events, product launch and commercial campaigns in cooperation with the team Your background and

skills:
* Bachelor’s degree in Business Administration, Engineering, Economics, Marketing or a related field.
* At least 2 years of experience in sales operations, business operations, commercial support or customer support.
* Experience in B2B environments is preferred.
* Experience in the photovoltaic, renewable energy or electrical industry is preferred.
* Experience in order management, customer support or sales operations within an international company is considered an advantage.
* Experience working in an international and cross-functional environment is preferred.
* Experience using CRM platforms (Salesforce, HubSpot or similar) is considered an advantage.
* Excellent communication and interpersonal skills.
* Strong organizational and coordination abilities.
* Customer-oriented mindset.
* Excellent follow-up and execution skills.
* Strong analytical and problem-solving capabilities.
* Ability to manage multiple priorities in a dynamic environment.
* Proactive attitude with a strong sense of ownership.
* Ability to work independently while collaborating effectively within international cross-functional teams.
* Fluent Italian.
* Business fluent English (w