IDM and Delivery Business Analyst

The Business Analyst supports business requirements gathering, process design, field-facing analysis and implementation support for Identity Management (IDM) and delivery services within WFP. The role contributes to the implementation of corporate solutions for in-kind and cash operations, ensuring alignment with corporate standards and responsiveness to field-level needs. Responsibilities
* Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
* Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
* Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
* Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
* Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
* Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
* Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
* Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
* Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
* Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
* Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
* Managing other programmatic and field support as requested.
* Other relevant tasks as required. Requirements
* Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
* Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
* Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
* Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
* Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
* Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
* Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
* Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
* Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
* Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
* Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
* Managing other programmatic and field support as requested.
* Other relevant tasks as required. Skills
* Business Requirements Analysis
* Business Process Design
* Human Centered Design
* IDM Process Analysis
* Digital Solution Development
* Product Backlog Management
* User Story Clarification
* Testing and Validation
* Change Request Prioritization
* Process Mapping
* Digital Roadmap Preparation
* Sta