Junior UX Researcher — Hybrid/Omnichannel Insights

11 ore fa

Castiglione Olona, Lombardia, Italia ZEISS Group Tempo pieno
ZEISS Group in Castiglione Olona, Italy, is seeking a junior UX researcher to join our omnichannel customer experience team. You will lead qualitative and quantitative studies, measure customer satisfaction with metrics like NPS and CES, and present insights to stakeholders across marketing, sales, customer care, IT and digital. You will develop personas, map journeys, and support journey optimization for digital platforms and self-service solutions, promoting human-centered design and design #J-18808-Ljbffr