TENDER & CUSTOMER OPERATIONS MANAGER

Overview In this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics’ growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You’ll balance strategic tender management with day-to-day execution in a dynamic environment. This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market. Responsabilità
* Manage end-to-end tender process for public and hospital procurement opportunities
* Monitor national, regional and local tender publications to identify opportunities
* Coordinate preparation, review and submission of tender documentation within deadlines
* Liaise with external tender agencies and procurement platforms
* Support alignment on pricing, commercial terms and tender strategy
* Maintain tender trackers and report opportunities, submissions, awards and expirations
* Monitor tender outcomes and communicate results to stakeholders
* Support forecasting and business planning via tender pipeline analysis
* Ensure compliance with procedures, regulations and industry requirements
* Provide legal guidance on tender-related matters, including contractual clauses and risk assessment
* Maintain pricing databases and commercial conditions
* Support contract creation, amendments, renewals and documentation management
* Update SAP with approved pricing and contract information
* Maintain records of awarded tenders and customer agreements
* Support commercial and market access with operational analyses and reporting
* Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices
* Coordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and tender execution
* Monitor order fulfilment and support issue resolution with Supply Chain and logistics
* Manage administrative documentation required by customers and authorities
* Maintain customer master data and relevant commercial information
* Support onboarding of new customers and distributors
* Work with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners
* Support audits and compliance reviews; contribute to continuous improvement and systems/tools implementation Requisiti fondamentali
* University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines (education level not explicitly fixed)
* Minimum 3–5 years of experience in public tenders
* Preferred experience in commercial operations and customer service in pharma/healthcare
* Good understanding of Italian healthcare and public procurement environment
* Experience managing tender documentation and administrative requirements
* Familiarity with ERP systems, preferably SAP, and Microsoft Office applications
* Strong organisational and analytical skills
* Excellent attention to detail and compliance mindset
* Fluent Italian and professional English
* Organisational and analytical skills
* Attention to detail
* Compliance mindset
* SAP
* Microsoft Office
* ERP systems