Field Service Engineer, Italy

16 ore fa

Roma, Lazio, Italia Illumina Tempo pieno
Overview As a Junior Field Service Engineer, you will install, maintain, and repair Illumina instrument systems in field settings across Italy. You'll troubleshoot on-site, coordinate service requests with cross-functional teams, and assist with new installations and validations. You'll manage service parts and support opportunities with sales and marketing, while building strong customer relationships. This role offers hands-on learning in a customer-facing environment and contributes to meaningful health and genomics work. Retribuzione / Benefits
* bonus or commission
* potential equity
* flexible time off
* summer shutdown
* inclusive environment
* zero-net pay gap Responsabilità
* Install, maintain, repair and upgrade Illumina instrument systems
* Troubleshoot technical issues and provide on-site customer support
* Coordinate service requests and drive timely resolutions
* Support new instrument installations, including facility inspections and validation
* Maintain service-parts inventory for effective interventions
* Collaborate with sales/marketing on placements, upgrades and contract renewals
* Build relationships with customers and internal partners
* Participate in departmental projects to expand technical knowledge Requisiti fondamentali
* Engineering background or related technical field
* Interest in hands-on troubleshooting with complex instrumentation
* Exposure to optics and lasers (welcomed)
* Familiarity with Linux, networked IT advantageous
* Strong communication and customer-facing skills
* Organizational and problem-solving abilities
* Collaborative mindset and willingness to learn
* Residence in Italy with a valid Italian driving license and up to 80% travel
* Fluent Italian and English
* Preference for candidates in Campania or Puglia
* strong communication
* customer-facing skills
* collaborative mindset
* optics and lasers
* Linux
* networked IT