Reception Manager

1 settimana fa

Trento, Trentino-Alto Adige, Italia Onboard Srl Tempo pieno
" Hard to find, hard to forget ": that's how MIRAMONTI wants to be remembered by its guests. To make this vision a reality, we're looking for a Front Desk Manager who can combine professionalism, warmth, precision, and a passion for hospitality. We're seeking a cheerful, reliable, and organized individual with an eye for detail, a guest-first mindset, and the ability to lead and motivate their team.

Responsibilities:
Coordinating and supervising the Front Office team Welcoming guests and managing check-ins and check-outs Monitoring arrivals, departures, and reservations Handling phone calls, emails, and guest requests Selling rooms, restaurant services, spa treatments, and additional services Managing concierge services and addressing guests' individual needs Handling complaints and resolving issues

Skills:
Experience in the hospitality industry, preferably in a leadership role Excellent organizational, interpersonal, xysqume and problem-solving skills Leadership, teamwork, and a service-oriented mindset Precision, professionalism, and attention to detail Excellent knowledge of German, Italian, and English Familiarity with ASA, Korrespondenzmanager, Additive, and Hotel Kit is a plus