DE'LONGHI E-COMMERCE MANAGER

Job Responsibilities Role Overview The De’Longhi Group’s E-Commerce team is a team dedicated to innovation and excellence in the Ecommerce ecosystem and manages the online presence of our four renowned Group brands: De’Longhi, Kenwood, Braun, and Nutribullet. We are looking for an operationally strong and strategically minded Global E-Commerce Manager with 8–10 years of experience, including at least 3 years in leading D2C E-commerce operations, to run the online presence of the De’Longhi brand. The ideal candidate will own the global management and strategic roadmap of the D2C E-commerce platforms for the De'Longhi brand, enabling and empowering local teams and commercial strategies. The role will also drive the integration and expansion of website functionalities, collaborating cross-functionally to accelerate business growth through premium digital commerce experiences.

Key Responsibilities
* E-Commerce P&L and Budget Management
* Managing the operational budget: Efficiently allocating resources to drive e-commerce growth and achieve financial objectives.
* Sales forecasting: Developing accurate sales projections to inform inventory management, marketing strategies, and overall business planning.
* Promotional spend to achieve profit targets: Optimizing promotional activities and investments to maximize return on investment and ensure profitability, in collaboration with the ADV and CRM & Marketing Automation teams.
* D2C Strategy & Leadership
* Lead and manage global D2C E-Commerce operations (site functionality, content, and CX) and lead the team in executing independent local strategies to maximize sales conversion.
* Identify, test, and integrate new D2C technologies and features across the brand websites to drive innovation.
* Monitor website performance and define the roadmap for international E-commerce expansion and continuous feature innovation.
* Technical & Operational Integration
* Maintain a pipeline of priority D2C website features and technical integrations for central deployment (e.g., personalization, subscription services, new payment methods).
* Collaborate with IT team to ensure smooth system integration between the D2C platform, ERP, and CRM systems.
* Ensure tax, credit, and compliance processes in alignment with Finance and Legal teams across all operating markets.
* Optimize D2C-specific Customer Service and Logistics & Fulfillment operations to ensure a premium, on-brand post-purchase experience.
* Business Development & Data-Driven Decision Making
* Act as both a business developer and analyst: monitor D2C KPIs, identify growth levers, and propose actionable improvements.
* Deliver insights from E-Commerce trends and user behavior to Retail Account managers and Product Development supporting innovation and assortment planning.
* Generates regular reports with actionable insights and runs regular Business Review Meetings with key stakeholders. Job ProfileProfile Requirements
* 8–10 years of experience in E-Commerce or digital roles, with minimum 3 years directly leading D2C E-Commerce platforms in a multinational company.
* Strong technical and operational know-how of E-Commerce platforms (e.g., Salesforce Commerce Cloud).
* Understanding of the wider digital marketing landscape (SEO, Data analytics, performance marketing, affiliates, CRM)
* Strategic thinker and hands‑on executor, able to work in fast-paced environments.
* Excellent communication and influencing skills — able to navigate complex internal and external stakeholder dynamics, particularly with global and local teams.
* Proven ability to work cross-functionally and lead transversal projects.
* Strong analytical mindset; capable of turning data into actionable insight using tools like Google Analytics or SAP Analytics Cloud.
* Excellent spoken and written English; Italian or any other language would be considered a plus.
* Strong awareness and demonstrated accountability on cyber security and information protection principles.

What we offer
* Dynamic Environment: Work in a fast-paced and challenging environment.
* Impactful Work: Make a real difference in the quality of products that millions of people use every day.
* Growth Opportunities: Develop your career within a leading global company.
* Wellbeing initiatives (engagement survey, welfare program, company restaurant, health insurance)
* Work-life balance (flexible work hours, remote work options)
* Partnerships and shopping programs (special price for company products, external partnerships & discounts, smart lockers)
* Transparent Compensation:

We offer
a salary aligned with your expertise and dedication, fostering equity. Our salary range for this position starts from 60.000€, plus MBO, and the applicable collective bargaining agreement (CCNL) is metalmeccanico. The final offer and classification level may vary based on objective and gender-neutral criteria, such as the candidate's skills, seniority, background and the qualifications for the job. We are an Equa