Technical Support Engineer
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* Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
* Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
* Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
* Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
* Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
* Support local product testing and validation, including firmware, software, compatibility and system integration testing.
* Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
* Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues. Requirements
* Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
* Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
* Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
* Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
* Strong troubleshooting and problem-solving skills.
* Comfortable communicating directly with installers, distributors, EPCs and professional customers.
* Strong customer-service mindset and ability to manage technical issues independently.
* Good communication and cross-functional collaboration skills.
* Willingness to travel within Italy and occasionally within Europe.
* Fluent Italian and good English skills are required. Chinese is preferred. #J-18808-Ljbffr
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