Azure Data Platform Support

* CCNL: Commercio Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation. Take a look at our handbook to discover our core values and processes. The Opportunity As an Azure Data Platform Support, the role is focused on providing first-level technical support for reporting delivery platforms across cloud and on-premises environments. Responsibilities include monitoring system performance, troubleshooting technical issues, supporting the deployment of new releases, and collaborating with cross-functional teams to ensure the reliability, stability, and continuous improvement of Azure-based data services. Salary and job classification
* Base

salary:
€25K
- €40K
* CCNL: Commercio
* Ladder: SRE I Responsibilities
* Technical Support: Provide first-level support on reporting delivery platforms based on both cloud and on-premises infrastructure;
* Troubleshooting: Assist in diagnosing and resolving technical issues, with autonomy and a strong sense of responsibility;
* Monitoring: Perform system performance checks and proactively address issues;
* Documentation: Creating and maintaining documentation on common issues and solutions;
* Collaborate with architects, software developers, and project stakeholders to ensure that the installation of new product releases and the introduction of new features occur smoothly and securely. Requirements
* Bachelor’s degree in computer engineering or computer Science;
* Previous experience as an Application Maintenance (+2 years);
* On-call availability;
* Learning Ability: Strong desire to learn and improve technical skills;
* Communication: Good written and oral communication skills. Skills
* Management & Support Tools;
* ServiceNow: Experience with ticketing, incident handling, change management, and service requests. Be able to classify and manage SLAs. Track escalations and follow-ups
* Cloud (Microsoft Azure); Knowledge Of Key Microsoft Azure Services
* Azure VMs, Azure Storage, Networking (basic understanging, resource monitoring);
* Azure Data Factory (pipeline monitoring, failure analysis);
* Databricks (basic understanding, job restarts);
* Azure Synapse (basic SQL access for guided data extraction);
* SQL Server (basic SQL access for guided data extraction);
* Azure Analysis Services, Customer Insights (basic usage, troubleshooting, access setup).
* Azure Portal: Confident navigation, resource management, alerts, and logs.
* Monitoring & Alerting. Datadog
* View dashboards and logs;
* Analyze alerts;
* Understand performance metrics. Grafana
* Read dashboards;
* Familiarity with metrics and alerting;
* No dashboard development, but capable of troubleshooting;
* CI/CD. Jenkins
* Reading pipeline jobs, manual execution, re-run, log analysis.
* Basic handling of variables/env/parameters.
* Able to interpret errors and escalation relevant issues to developers.
* Reporting. Power BI
* Modify permissions when needed;
* Manage on-demand dataset refreshes.

We Offer
Care about Work & Flexibility
* Full remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende; Real work-life balance;
* Flexible

working hours
so no time tracking, no badge: we trust people to manage their time and focus on outcomes;
* Agile Nomads

Experience:
opportunity to work for 2 weeks abroad. Care about Growth & Development
* Training budget: €1.000 per year and 12 hours per month fully dedicated to your learning and growth;
* Structured career path with clear expectations and salary for each level;
* Opportunity to attend international conferences, with additional support for travel and accommodation;
* Onboarding support during your first week;
* Dedicated coaching throughout your growth.
* Care about Well-being
* Stimulating environment focused on both professional and personal growth;
* Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, & mental health webinars with Unobravo. Care About Benefits & Financial Support
* Meal vouchers;
* Health insurance;
* Referral bonus if you bring people as talented as you;
* Company prizes. Care about Family & Life
* Extended parental leave, including +15 days fully paid by the company;
* Paid leave for children’s illness and additional support beyond standard policies;
* Childcare support: vouche