Data Center IT Manager, Data Center Operations

ph3Description /h3 pAmazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites in Milan. /p h3Description /h3 pAmazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites in Milan. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, technical understanding, and the drive to take AWS Data Center Operations to the next level. You have experience creating and devising strategies, mentoring people, sponsoring projects, and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. /p h3Key job responsibilities /h3 h3SAFETY /h3 ul liFollow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture. /li /ul h3DATA CENTER OPERATIONS (DCO) /h3 ul liYou Will Guide a Team Of Technical Professionals To Support This Work, As Well As Frequent Engagement In The Following Activities /li liRoutinely review ticket queues for large events and act accordingly /li liManage and deliver mid-size projects /li liRecommend, write, and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA) /li liManage a diverse and talented team of Data Center Technicians with varying skills, creates an inclusive environment /li liMaintain the on-call schedule, and coordinate absence and vacations ensuring 24/7 operations /li liParticipate in on-call rotation for emergency and manages technical escalations /li liWrite and deliver performance reviews for staff /li liParticipates actively in hiring processes /li /ul pThe applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 6 or above, depending on the candidate’s skills, competences and experience. /p h3About The Team /h3 pDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the

job description
, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. /p h3Why AWS? /h3 pAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. /p h3Inclusive Team Culture /h3 pHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. /p h3Mentorship Career Growth /h3 pWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. /p h3Work/Life Balance /h3 pWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. /p h3Basic Qualifications /h3 ul liSpeak, write, and read fluently in English /li liDirect people management experience and proven track record of success in delivering projects despite competing priorities and distractions /li liUnderstanding of IT Operations and Service Management practices /li /ul h3Preferred Qualifications /h3 ul liExperience in program or project management /li liExperience with Information Technology (IT) infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices /li liUnderstanding of critical electrical, Heating Ventilation Air Condi