Contract Manager

13 ore fa

Roma, Lazio, Italia BULL-IT SOLUTIONS LTD Tempo pieno

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pWe are looking for an experienced bCustomer Contract Manager /b to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth. /p h3Key

responsibilities:
/h3 ul liManage client contracts, governance, obligations, risks, quality, and profitability. /li liDesign and optimise request-to-cash processes. /li liLead client engagement and coordinate cross-functional, geographically distributed teams. /li liSupport solution design, service creation, commercial proposals, and contract growth. /li liDrive continuous improvement and operational efficiency. /li /ul h3Requirements: /h3 ul liMinimum b5 years of client-facing experience /b in the telecom or IT industry. /li liStrong client relationship, negotiation, leadership, and stakeholder management skills. /li liExperience in contract management, process optimisation, financial management, and matrix teams. /li liDegree in Business, Science, or a relevant discipline. /li liITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous. /li /ul pSome key points outlining the requirements for the new CCM position in Italy. /p pIn addition to the requirements listed below, /p ul libManage the client’s contract from start to finish /b —from designing a solution to delivering services, billing, and collecting payment. /li libUnderstand client requests /b and help create, price, approve, and present suitable solutions. /li libSet up clear ways of working /b so the client and internal teams know how requests, orders, services, billing, and support will be handled. /li libImprove processes and service quality /b, using standard company methods where possible. /li libCoordinate the client relationship and internal teams /b, including communication, meetings, risks, reporting, and contract commitments. /li libSupport account performance and growth /b, including contract changes, new service proposals, and basic profit-and-loss oversight on smaller accounts. /li libBring strong client-facing experience /b, communication and leadership skills, and knowledge of the telecom or IT industry. /li /ul #J-18808-Ljbffr

Contract Manager

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