Application Engineer Metal South West EU

Overview Join Henkel Adhesive Technologies as a technical expert supporting line/start-up, product recommendations and trials for customer applications. You will train field sales and customers, and liaise with sales, marketing, PD, and Innovation teams to deliver value-driven solutions. You’ll perform technical visits, capture feedback in CRM (Salesforce), and identify opportunities for equipment-driven process improvements. You will help drive internal innovations, report quality issues, and may supervise lab work for customer samples. This role combines hands-on lab work with cross-functional collaboration to enable sustainable growth and customer success. Retribuzione / Benefits
* flexible work hours
* hybrid work model
* work from anywhere up to 30 days per year
* health and preventive care programs
* employee share plan with Henkel matching shares
* free canteen Responsabilità
* Line and/or process start-up support for products
* Provide product recommendations and trials for new products
* Deliver technical training and coaching to field sales and customers
* Communicate with sales, marketing, PD, Innovation, and AE field teams
* Consult customers on value-generating solutions for their processes
* Identify opportunities to provide equipment solutions to enhance customer processes
* Conduct technical visits/audits/troubleshooting with customers and document in CRM (Salesforce)
* Leverage customer feedback to drive optimization in customer service and identify new business opportunities
* Report quality issues or customer complaints to relevant parts of the organization
* May supervise laboratory work for samples from customers and report results to customers
* Promote internal SBU innovations and cross-account learnings Requisiti fondamentali
* Master's Degree in Chemistry and/or Materials
* Practical laboratory skills
* Analytical thinking
* Strong team spirit and communication skills
* Willingness to travel around 50% in Italy and Greece (and possibly abroad)
* Fluency in Italian and English
* team collaboration
* clear communication
* problem-solving
* Practical lab skills
* Analytical thinking
* CRM experience (Salesforce)