Hydraulic customer quality engineer
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Responsabilità:
Supporto alla fase di acquisizione nuovi clienti
* Supportare l’area commerciale nelle interazioni con potenziali clienti
* Compilare i questionari di self‑assessment relativi al Sistema di Gestione Qualità
* Organizzare gli audit di valutazione preliminari all’assegnazione del business. Gestione degli audit periodici dei clienti
* Coordinare le visite periodiche degli SQA Inspector presso l’Headquarter
* Preparare la documentazione e le attività necessarie per garantire il buon esito degli audit
* Organizzare meeting e condurre l’audit, assicurando il coinvolgimento delle funzioni aziendali necessarie. Gestione dei reclami dei clienti
* Ricevere, registrare e gestire i reclami dei clienti
* Raccogliere informazioni complete sul claim e definire tempestivamente le azioni di contenimento interne ed esterne (rientro materiale, verifiche interne, verifiche presso il Cliente)
* Coordinare e supervisionare l’analisi tecnica del materiale reso
* Definire attività di problem solving (Asaichi, Kaizen) in collaborazione con il Quality Manager
* Partecipare alla root cause analysis e alla definizione delle contromisure
* Gestire risposte ai claims tramite metodologia 8D e portali cliente dedicati
* Elaborare report periodici sull’andamento dei reclami e sulle principali metriche qualità. Miglioramento continuo
* Avviare e coordinare le analisi della causa radice utilizzando strumenti WCM (5G, 4M, Ishikawa, 5 Whys, 5W1H, TWTTP, HERCA)
* Gestire progetti di miglioramento secondo le priorità definiti dalla QA Matrix
* Formalizzare i progetti con metodologie Kaizen (quick, standard, advanced, major)
* Garantire la corretta applicazione del ciclo PDCA. Asaichi Meeting
* Collaborare con il team Asaichi (Quick o Standard Kaizen) o con team dedicati per la gestione di Major Kaizen
* Partecipare regolarmente ai meeting Asaichi, condividendo stato avanzamento, problemi e priorità
* Monitorare le attività assegnate alle diverse funzioni e verificare il rispetto delle tempistiche definite per rispondere alle aspettative del Cliente. #J-18808-Ljbffr
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