Team Manager
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* Achieve monthly and annual team objectives
* Lead, coach and develop the team with tailored development plans
* Recruit, develop talents and secure succession in collaboration with Store Manager
* Set and monitor individual and team goals, assess performance
* Motivate the team to drive business and maintain a harmonious work environment
* Foster product expertise and craftsmanship representation by the team
* Build long-term client relationships using clienteling tools to deliver exceptional service
* Drive business through floor management, visual merchandising, training and team animation
* Lead by example with a refined, consultative sales approach
* Ensure policy and operational standards are followed
* Manage personal client portfolio alongside team responsibilities Requisiti fondamentali
* Minimum 5 years of experience in retail or luxury sales
* Excellent client development and relationship-building skills
* Strong organizational, leadership, and performance management abilities
* Proficiency in Italian and English
* High emotional intelligence, discretion, and empathy
* Strong communication and listening skills
* Passion for artisanal craftsmanship and heritage storytelling
* Ability to work with cross-functional teams and influence without authority
* Adaptability and resilience in a fast-paced environment
* emotional intelligence
* discretion
* empathy
* clienteling tools
* visual merchandising
* sales leadership
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