Delivery Director, Vesper Build and Run

About the Role
The Delivery Director for the Vesper Build and Run pillar reports to the SVP, Engineering Delivery and owns delivery excellence across a portfolio of business-critical client programs delivered on and around the Vesper streaming platform. The role is the key delivery contact point for clients, leads technical and project governance teams globally, owns senior stakeholder relationships, and takes end-to-end oversight of programs from onboarding and build through to launch and run. Work is delivered on a shared platform, so the role balances individual client needs — launches, migrations, customisations, and live events — against a common Vesper product roadmap, working in lockstep with Product and Engineering. The portfolio spans multiple offices and time zones, requiring real-time triage and leadership of cross-functional teams across hemispheres.

Key Responsibilities
* Program-manage large, strategically important initiatives across the Vesper pillar, including client onboarding, platform migrations, new launches, and feature programs.
* Ensure delivery excellence across all accounts in the portfolio, overseeing consistency, quality, and adherence to SLAs, and sign off on team plans and delivery schedules, holding regular Build review meetings to monitor progress and address deviation from plan.
* Own and analyse delivery health, including project budget and workforce costs and gross margin, controlling scope and progress to deliver on time, within scope, and within budget.
* Structure projects to respond to changing demands at pace, including the fixed dates set by sports calendars, season starts, and major live events.
* Provide visibility on capacity, resource planning, and prioritisation across accounts as the Vesper team scales, and manage cross-program dependencies where multiple clients rely on the same platform capabilities, environments, or releases.
* Act as the delivery voice in Vesper roadmap and release planning, partnering with Product and Engineering to distinguish core platform capability from client-specific work, challenge scope that erodes platform consistency, and ensure release readiness, environment planning
* And go-live criteria are agreed and met.
* Feed delivery learnings, recurring client requests, and technical debt signals back into product and engineering leadership.
* Keep internal senior stakeholders updated on progress and consulted on key decisions, including escalating significant risks to the SVP, Engineering Delivery, and provide regular reporting on milestones and risks across the portfolio.
* Ensure project governance enables clear communication and knowledge sharing, using internal tools for knowledge sharing, document retention, and governance, and that project teams follow PM best practices and reporting standards aligned with company and Vesper platform strategy.
* Act as the escalation point for client concerns and major delivery risks, supporting Project Managers with escalations beyond their scope, and elevate where Engineering priorities conflict across clients or between client work and the platform roadmap.
* Proactively orchestrate incidents and stay actively involved in incident management with the client, including during live events and peak-traffic periods, and ensure post-incident reviews take place with resulting actions tracked to closure.
* Lead, coach, and mentor a growing multidisciplinary team globally, act as line manager for Project Managers and related project leadership roles, and establish consistent ways of working, templates, and governance for a newly formed team in collaboration with the other delivery pillars.
* Help develop a stronger Program Management discipline across the pillar, including training and development such as workshops and internal conferences.
* Manage senior client relationships and co-own account growth with Account Managers and the Commercial and Technical teams, maximising up-sell, cross-sell, and renewal opportunities and aligning on account strategies, resourcing, and joint account reviews. Required Experience & Qualifications
* 10+ years' Project/Program Management experience in a fast-paced, tech-focused environment, including large-scale, multi-year, complex projects and their associated budgets.
* Strong Agile experience alongside other delivery methodologies (for example waterfall, hybrid, PRINCE2, or Scrum at scale), with the judgement to choose and adapt the right approach for each program.
* Excellent management and coaching skills, with the ability to influence, build trust, and motivate cross-functional teams without formal authority.
* Strong senior stakeholder management skills, including partnering with Account Management or Sales functions.
* Exceptional verbal and written English, with the ability to communicate with clarity and precision at all levels, including client-facing and executive settings.
* Track record of driving results through ambiguity in a large, complex organisation