Information Technology Assistant

pJob Description
- Information Technology Assistant (Global Operations, End-Point Computing) ) /p pJob Description /p pbCALL FOR EXPRESSIONS OF INTEREST
- VACANCY ANNOUNCEMENT /bb: /b /p pInformation Technology Assistant (Global Operations, End-Point Computing) /p h3Job Posting /h3 p09/Oct/2026 /p h3Closure Date /h3 p23/Oct/2026, 9:59:00 PM /p pOrganizational Unit: CSI
- Digital FAO and Agro-Informatics Division /p h3Job Type /h3 pStaff position /p pType of Requisition: General Service /p h3Primary Location /h3 pItaly-Rome /p pDuration: Fixed term: two years with possibility of extension /p pPost Number: /p pbIMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device /b /p pStaff in the General Service category are recruited locally from the Primary Location area, which is where the office is located. /p ul liFAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture /li liQualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply /li liEveryone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values /li liFAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination /li liAll selected candidates will undergo rigorous reference and background checks /li liAll applications will be treated with the strictest confidentiality /li liFAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization. /li /ul pFAO’s commitment to environmental sustainability is integral to our strategic objectives and operations. /p pThe Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind. /p h3Organizational Setting /h3 pThe Digital FAO and Agro-Informatics Division (CSI) is responsible for information technology (IT) activities within the Organization. CSI performs on behalf of the Organization the following critical roles: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across' the Organization. /p pThe post is located in the Digital FAO and Agro-Informatics Division (CSI) at FAO headquarters in Rome, Italy. /p h3Main Purpose /h3 pThe Information Technology Assistant (Global Operations, End-Point Computing) coordinates and performs Information Technology (IT) support functions. He /she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs). /p h3Supervision Received/Exercised /h3 pThe Information Technology Assistant (Global Operations, End-Point Computing) reports to the Information Technology Officer and follows technical standards and procedures established by the IT Division. He / she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients and ensuring learning opportunities. /p h3Working Relationships /h3 pThe incumbent has frequent interaction with staff at all levels within the work unit to resolve routine IT-related problems and coordinate IT service delivery. He /she works closely with the IT Division to ensure problem resolution and service delivery. /p h3Key Functions/Results /h3 ul liProvide user support and deliver timely customer service to maintain a positive IT service environment. /li liAssist in the installation, configuration, and basic maintenance of IT hardware and software. /li liTroubleshoot routine technical issues and elevate complex problems to higher-level support teams as needed. /li liSupport endpoint security compliance activities under supervision. /li liMaintain accurate and u