Concierge
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Responsibilities:
- Warmly welcome guests and provide exceptional customer service.
- Assist guests with reservations for restaurants, transportation, tours, events, and other activities.
- Provide accurate information about local attractions, services, and amenities.
- Maintain a strong presence at the entrance and lobby, offering proactive assistance.
- Anticipate guest needs and resolve concerns promptly and professionally.
- Liaise with hotel departments to ensure a seamless guest experience.
- Communicate guest preferences and special requests to relevant teams.
- Maintain an updated database of local vendors, attractions, and services.
- Record guest requests, feedback, and service outcomes.
- Handle complaints or emergencies with discretion and efficiency.
- Offer personalised solutions to enhance guest satisfaction.
- Assist guests with butler?style services including ironing, shoe polishing, porterage, and luggage unpacking. vetrinabakeca
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concierge - guest relations
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