Technico Supporto IT

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent
- representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.com Note: Candidates must be eligible to work in Italy. Fluent in Italian and English. Job Summary: This position assists customers, end users at onsite or remote locations and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT services is required. “Smart Hands” services and cooperation with subject matter experts to provide support of Networking Equipment, Servers, Telecoms and other IT related equipment. Primary

Responsibilities:
* Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service.
* As onsite ‘Smart Hands’ support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed.
* Assisting with Hardware/Software asset inventory Management, including hardware disposals.
* Performing other duties as assigned. Desired Skills and Experience Core competencies, knowledge and

experience:
* At least 3 years hands on experience in Field Support Services.
* Strong written and verbal communication skills in Local Language and English
* Must be detail oriented and self-motivating
* Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
* Clients: Windows 11, Windows 10, Windows7, Windows XP, IOS
* Servers: Windows 2003, Windows 2008, Windows 2013
* Strong Microsoft Office skills (Outlook, Word, and Excel)
* Strong Microsoft operating System installation and troubleshooting skills
* Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
* Basic knowledge to support Mac and iOS devices
* Knowledge to support Multifunctional Devices, Smartphones, PDA’s, iPhone’s, iPad’s & BYOD
* Experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
* Ability to successfully pass a background security check
* Experience including remote control of PCs and video conferencing knowledge
* PBX Installation and Configuration
- Troubleshooting Technical / professional

qualifications:
* High school degree or GED required. Bachelor’s degree preferred.
* Microsoft certifications Business & Behavioural Skills
* Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management
* Ability to interact with customers to ensure that the service is flexible, efficient and responsive
* To work through issues analytically to a successful conclusion
* Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
* Experience of working with multi-discipline teams in distributed locations.
* Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
* Use of ITIL service management framework to deliver best practice
* Proven ability to deliver improvements that deliver greater value to the customer and business through m